- Nov 5, 2003
- Reaction score
yesterday when wiping my brush on tissue, the entire bunch of bristles came right out of the ferrule. when i called the company to see about a replacement, i spoke to the director and he refused to believe what had happened, he said no, thats not possible, that just doesnt happen. he spoke to me like i was some kind of idiot saying that his wife had been a tech for 20 years and theres no way that would happen. he made me feel so stupid for even mentioning the problem, the brush was a good quality kolinsky sable brush and i had only been using it for about 4 weeks.he told me that brushes should not be cleaned in monomer and only brush cleaner was suitable, although actuallly all i had done with it was dip it in monomer to make sure it was clean prior to using it.i cant belive i was treated like this by a company i reguly order from and have had no trouble with in the past. havent they heard of customer good will. i'm seething, sorry to bore you all.