Hello
I wonder if any of you could give me some advice.
I have the cancelations policy of 24 hours notice needed for cancelations there is a charge for missed or cancelled apointments after this time. I have been very generous in the past but I have one client that seems to have abused this. Basicly she has been late for every apointment she has had not just a bit but half an hour and I have had to phone her every time to see where she is. One apointment she missed and didnt even phone for days to apologise but I was kind enough to let her off the cancelation charge but pointed out that if it happened again I would have to charge her. She said she was really sorry and that she wouldnt let me down again. She rebooked her apointment then phoned me the other day to reschedual any way guess what yet again she hasnt turned up and no phone call or message. :evil: How anoying. So should I send her the bill in the post? What if she ignores it where does that leave me??? Not really sure what to do. :sad: :cry: :sad: It just makes me mad that some people have no respect for other peoples time. Sorry for moaning but what should I do next she also has an apointment for 2 weeks time she will probably not come to or be late. This has happened twice now for not turning up and quite a few times being really late.
Help!!!! :sad: Advice?
Love Loo xxxxxxxxxxx :cry:
I wonder if any of you could give me some advice.
I have the cancelations policy of 24 hours notice needed for cancelations there is a charge for missed or cancelled apointments after this time. I have been very generous in the past but I have one client that seems to have abused this. Basicly she has been late for every apointment she has had not just a bit but half an hour and I have had to phone her every time to see where she is. One apointment she missed and didnt even phone for days to apologise but I was kind enough to let her off the cancelation charge but pointed out that if it happened again I would have to charge her. She said she was really sorry and that she wouldnt let me down again. She rebooked her apointment then phoned me the other day to reschedual any way guess what yet again she hasnt turned up and no phone call or message. :evil: How anoying. So should I send her the bill in the post? What if she ignores it where does that leave me??? Not really sure what to do. :sad: :cry: :sad: It just makes me mad that some people have no respect for other peoples time. Sorry for moaning but what should I do next she also has an apointment for 2 weeks time she will probably not come to or be late. This has happened twice now for not turning up and quite a few times being really late.
Help!!!! :sad: Advice?
Love Loo xxxxxxxxxxx :cry: