Cancellation charge?

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Rachel bell

Well-Known Member
Joined
Apr 26, 2017
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Location
United Kingdom
Advice needed please
I have a client who comes monthly and she had a £60 treatment booked for tommorrow...she forgot to tell me shes away...she offered to pay for the treatment...so do i charge her full or half ...im not sure...i feel a bit awkward about it ??
 
My own personal opinion is; if she's a good customer and it's her first time cancelling last minute, I wouldn't charge at all. All further last minute cancellations, I would charge half.
 

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