Just thought I'd give you my list of policies....
CREATIVE POLICIES REGARDING CLIENTS
No refunds or service exchanges.
Gift certificates not redeemable for cash or retail items, or transferable, and must be redeemed with the service they were issued for.
$25.00 fee for bounced checks
(MY inside info: One bounced check=cash next time for service plus the $25 fee, second bounced check=prepay in advance for the service they book, third bounced check- they're fired.).
$20.00 fee for appt. not cancelled or rebooked within 24 hours.
(Our receptionist confirms ALL appointments the night before)
20 minutes late grace period for appointments- after 20 minutes they forfeit their appointment (I explain to them this 20 minute theory when they book an appointment).
10-20 minutes late they miss out on the extras
(hand massage, gloss buffing, uv gel sealant, etc- whatever is the 'extra' in their appointment and/or I work VERY fast). (My appointment cards say "10 minutes late grace period allowed- services adjusted).
No Show, No Call for one appointment is acceptable- No show fee applies. (things happen I guess) :sad:
No Show, No Call for second appointment :evil: requires pre-payment for new appointment.
)Of course there are exceptions- emergencies :cry: ... I take this into consideration.)
Enhancement services guaranteed/warranteed for 3 weeks. After 3 weeks, repair (if necessary) charges vary.
(Side note: all regular standing appointment clients NEVER pay any repair fees... even if they go 5 or 6 weeks in between appt-- usually this happens because they cancel one appointment [for good reason]-- and can't get in with me until their next appointment... so my rationalizing is-- since I can't get them in earlier, if something should happen, I won't charge them.)
Hope this helps!!