Grace_Hair
Well-Known Member
I think I need to update my cancellation policy.
Usually I say 3 consecutive no shows/less than 24hour cancellations and I'll charge 10% of your appointment to secure any future appointments.
However I have had a lot of clients with apparent car trouble.
I don't want to end up being THAT salon that charge for no shows/last minute cancellations if it is an actual problem. But I'm beginning to feel like people are taking the p***.
Unfortunately there is no way to see the amount of no shows or last minute cancellations on my booking software. It just feels like a lot recently.
If anyone can advise me of their cancellation policy (which works) that would be great. And if anyone uses a software where you can see who/how many cancellations/no shows you have, that would be great too.
Thanks.
Usually I say 3 consecutive no shows/less than 24hour cancellations and I'll charge 10% of your appointment to secure any future appointments.
However I have had a lot of clients with apparent car trouble.
I don't want to end up being THAT salon that charge for no shows/last minute cancellations if it is an actual problem. But I'm beginning to feel like people are taking the p***.
Unfortunately there is no way to see the amount of no shows or last minute cancellations on my booking software. It just feels like a lot recently.
If anyone can advise me of their cancellation policy (which works) that would be great. And if anyone uses a software where you can see who/how many cancellations/no shows you have, that would be great too.
Thanks.