anniehair22
Member
Hi everyone!
*this is long and I'm so sorry but I would love any advice anyone has!
I just wanted to see if anyone could offer me some advice. I had a new client book with me a couple weeks ago for a full highlight. She changed her mind when she got there and wanted to go two different shades of brown with some highlights. I scrambled to make it work in the time I had and it came out gorgeous.
She texted me a couple days later asking for I tip extensions and clip in extensions for an event she had coming up next weekend. She wanted the i tips for fullness in front and clip ins through out that rest of her hair. She wanted this extremely thick set of clip ins I keep at my salon. They were a level 8 but with the different shades and highlights I figured I could customize the color to her hair pretty easily. I do this all the time and have never had a problem. I did inform her that they may not be 100% perfect color but they will blend and look great.
She came in for a consult for the extensions. We picked out colors and I took a hair deposit for the I tip hair. I book her out for the full day. A couple days prior to her appointment she says she needs to cancel the I tip application portion of her appointment due to finances but wants to keep the clip in color/blending appointment. I tell her no problem and although I can't give her a refund because I already purchased the hair I give her the hair I purchased. She seems fine with this.
I filled the extensions with gold prior to her appointment and once she arrives we go over the colors again. I show her swatches we pick the colors and start the 6 1/2 hour process of picking which extensions should be colored what, coloring the extensions two different colors, foiling out strands with barrier cream for "highlights", toning the "highlights to a warmer color" drying the extensions, cutting/layering/blending the extensions and styling them.
I even added a couple extra complimentary highlights to her hair because she wanted more lightness by her face and I want all my clients to be happy.
I took pictures, the extensions were a little darker than her hair but seriously matched so well you could barely tell.
She wanted them to fade a little so I told her to wash them extension by extension carefully and separately. And they"ll fade with washes. This was a week ago.
She texts me today telling me she washed them once a now they are extremely ashy and don't match.
She wants to either add highlights to extensions or add lowlights to her hair this Saturday or next week before her event.
I have seriously no time to do this. I am booked for 12 hour days almost every day till halloween. Not to mention I never recommend lightening extensions. I asked her how she washed and what she washed with and told her that I did not have time for another appointment in the next couple weeks but have space after halloween and we gave her appointment times.
I told her I could get her a warmth shampoo and hopefully this would get rid of the ash she sees but I'm at a loss as to what else to do. She hasn't texted me back and I'm dreading that text tomorrow.
She isn't being rude about anything but has been a little difficult since day one and I don't want any bad reviews floating around.
I also feel like I've done a lot for her though and definitely undercharged but I was so happy with the outcome and having a great addition to my portfolio I didn't care until now.
Any advice on how to handle this?
Did I do okay?
Should I do/say something else?
*this is long and I'm so sorry but I would love any advice anyone has!
I just wanted to see if anyone could offer me some advice. I had a new client book with me a couple weeks ago for a full highlight. She changed her mind when she got there and wanted to go two different shades of brown with some highlights. I scrambled to make it work in the time I had and it came out gorgeous.
She texted me a couple days later asking for I tip extensions and clip in extensions for an event she had coming up next weekend. She wanted the i tips for fullness in front and clip ins through out that rest of her hair. She wanted this extremely thick set of clip ins I keep at my salon. They were a level 8 but with the different shades and highlights I figured I could customize the color to her hair pretty easily. I do this all the time and have never had a problem. I did inform her that they may not be 100% perfect color but they will blend and look great.
She came in for a consult for the extensions. We picked out colors and I took a hair deposit for the I tip hair. I book her out for the full day. A couple days prior to her appointment she says she needs to cancel the I tip application portion of her appointment due to finances but wants to keep the clip in color/blending appointment. I tell her no problem and although I can't give her a refund because I already purchased the hair I give her the hair I purchased. She seems fine with this.
I filled the extensions with gold prior to her appointment and once she arrives we go over the colors again. I show her swatches we pick the colors and start the 6 1/2 hour process of picking which extensions should be colored what, coloring the extensions two different colors, foiling out strands with barrier cream for "highlights", toning the "highlights to a warmer color" drying the extensions, cutting/layering/blending the extensions and styling them.
I even added a couple extra complimentary highlights to her hair because she wanted more lightness by her face and I want all my clients to be happy.
I took pictures, the extensions were a little darker than her hair but seriously matched so well you could barely tell.
She wanted them to fade a little so I told her to wash them extension by extension carefully and separately. And they"ll fade with washes. This was a week ago.
She texts me today telling me she washed them once a now they are extremely ashy and don't match.
She wants to either add highlights to extensions or add lowlights to her hair this Saturday or next week before her event.
I have seriously no time to do this. I am booked for 12 hour days almost every day till halloween. Not to mention I never recommend lightening extensions. I asked her how she washed and what she washed with and told her that I did not have time for another appointment in the next couple weeks but have space after halloween and we gave her appointment times.
I told her I could get her a warmth shampoo and hopefully this would get rid of the ash she sees but I'm at a loss as to what else to do. She hasn't texted me back and I'm dreading that text tomorrow.
She isn't being rude about anything but has been a little difficult since day one and I don't want any bad reviews floating around.
I also feel like I've done a lot for her though and definitely undercharged but I was so happy with the outcome and having a great addition to my portfolio I didn't care until now.
Any advice on how to handle this?
Did I do okay?
Should I do/say something else?
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