I had a new client book with me for her nails a couple of weeks ago. She text me the night before her 12pm app and said she didn't feel well and could we rearrange to the week after. I rearranged and did her nails the week after. She was booked in yesterday at 12pm again and she text me at 10am to say she didn't feel well and could we rearrange. I could only do this morning at 10am and she said that was fine. This morning she has text and said she still doesn't feel well and can I fit her in next week instead! I'm fully booked next week so I've said I can't. Now she is asking the week after. With it being the school hols I'm only working evenings that week and I'm reluctant to book her in in case she cancels again and I miss out on business again.
I do not currently have a cancellation policy stated so I think I need to do that.
What would you do about this client?
I do not currently have a cancellation policy stated so I think I need to do that.
What would you do about this client?