jemma brookes
Active Member
Hi everyone,
So a few weeks ago I did a Shellac application on fingers and toes for a client of mine. A Little background information - she's had other treatments with me before, massages, waxing etc. Never once does she say I've done a good job but yet still comes back to me. Of all my clients she's the only one I dread coming in, she's very judgmental and nosey to put it politely.
So she had her shellac done 3 days prior to a 2 week holiday abroad. I explained meticulously how long to expect of shellac and the difference between it and gel and also all the correct aftercare.
Now today I receive a Facebook message yet usually she always contacts me via the salon phone. I work inside a hairdressers. Her message says this 'she has been trying to get a hold of me (I have had no missed calls, messages, all the girls working here haven't taken a call from her I've checked) after 5 days her nails had grown out. By 9 days some of them had chipped. And by 2 weeks one had come off and they had all lifted.'
She also says she didn't go in the pool for the first 8 days, so in theory by this point she had had them on 11 days.
She doesn't say what she is wanting in the message. However I get the feeling she is wanting to test me and see if she can get either a refund or at least something back. Now I feel she has done well to get the full 2 weeks to say she's on holiday. She also referred to them as gels. I can't be blamed for her fast nail growth. But sense as she has lied about trying to get a hold of me, that this is her way of getting out of being able to send me pictures back when it happened? She has always quibbled over prices with all treatments, only ever comes when there's something on offer. She has also told me numerous times where else she goes or has been for treatments. I feel she's trying her luck here.
I'm just debating on what to reply. I was thinking something along the lines of 'Hi... sorry you haven't been able to get in touch, I've checked my phone but haven't received any messages. Sorry to hear you feel your Shellac didn't last as long as you had hoped but the time you got out of it is standard for being away on holiday. The sun does encourage nail growth and also can warm the Shellac and sometimes mould it a little. Shellac is different to gel, it isn't as hard wearing but this means it is much less damaging. However up to 14 days is normal for Shellac so it seems on this occasion Shellac may not be for you and you may be best sticking with Gel in future. Hope you had a lovely holiday x
Is this ok? I'm not going to reply until Tues as that is when I am back working as I refuse to speak with clients out of working hours. I also don't feel she should get any money back. I did my job correctly. She was happy. Her toes she hasn't mentioned so they must still be fine, this makes me feel it is the general aftercare.
Any thoughts welcome please xx
So a few weeks ago I did a Shellac application on fingers and toes for a client of mine. A Little background information - she's had other treatments with me before, massages, waxing etc. Never once does she say I've done a good job but yet still comes back to me. Of all my clients she's the only one I dread coming in, she's very judgmental and nosey to put it politely.
So she had her shellac done 3 days prior to a 2 week holiday abroad. I explained meticulously how long to expect of shellac and the difference between it and gel and also all the correct aftercare.
Now today I receive a Facebook message yet usually she always contacts me via the salon phone. I work inside a hairdressers. Her message says this 'she has been trying to get a hold of me (I have had no missed calls, messages, all the girls working here haven't taken a call from her I've checked) after 5 days her nails had grown out. By 9 days some of them had chipped. And by 2 weeks one had come off and they had all lifted.'
She also says she didn't go in the pool for the first 8 days, so in theory by this point she had had them on 11 days.
She doesn't say what she is wanting in the message. However I get the feeling she is wanting to test me and see if she can get either a refund or at least something back. Now I feel she has done well to get the full 2 weeks to say she's on holiday. She also referred to them as gels. I can't be blamed for her fast nail growth. But sense as she has lied about trying to get a hold of me, that this is her way of getting out of being able to send me pictures back when it happened? She has always quibbled over prices with all treatments, only ever comes when there's something on offer. She has also told me numerous times where else she goes or has been for treatments. I feel she's trying her luck here.
I'm just debating on what to reply. I was thinking something along the lines of 'Hi... sorry you haven't been able to get in touch, I've checked my phone but haven't received any messages. Sorry to hear you feel your Shellac didn't last as long as you had hoped but the time you got out of it is standard for being away on holiday. The sun does encourage nail growth and also can warm the Shellac and sometimes mould it a little. Shellac is different to gel, it isn't as hard wearing but this means it is much less damaging. However up to 14 days is normal for Shellac so it seems on this occasion Shellac may not be for you and you may be best sticking with Gel in future. Hope you had a lovely holiday x
Is this ok? I'm not going to reply until Tues as that is when I am back working as I refuse to speak with clients out of working hours. I also don't feel she should get any money back. I did my job correctly. She was happy. Her toes she hasn't mentioned so they must still be fine, this makes me feel it is the general aftercare.
Any thoughts welcome please xx
