Client driving me mad!!

[Violet Star]

hi geeks,

i have a new client who drives me mad everytime she visits me for tanning, i spray her and she looks at it and says she wants it darker despite i told her it takes 24 hours to develop she never listens and practicly forces me to keep spraying and spraying until she is pure wet in tan, she tellls me that bit isnt dark enough when it clearly is

its like shes telling me how to do my job and seriously will not take no for an answer when i tell her she dont need anymore because ive done loads and it will develop, i even say to her if its not as dark as you want it by tommorow then tell me and ill respray no she wants it done there and then

im loosing the wil to live what can i do?

thanks

 

[loubylou]

Take some of Collins advise,
chestnut brown from B&Q if that's still not dark enough go for ebony

 

[Ruth Mills]

Take some of Collins advise,
chestnut brown from B&Q if that's still not dark enough go for ebony

Or offer her a can of Tango :green:

 

[ADiva1]

Lol, you naughty peeps!
Isnt it normally the opposite? People not wanting to be too dark.
The stuff would be running off of her if you overspray her, wont it?

 

[kylieb]

I had a client the same when i used a different solution. Do extra on her knicker line so it looks darker and it tricks them lol xxx

 

[tigi]

gosh hope you are charging her extra hon for all the extra spray you are using on her!

 

[TJReiki]

I had a client like this (Not for spray tanning) but for full body waxing. The first time, he TOTALLY took control of me, my time, my methods etc. He would suddenly see A hair and remark on it, saying you have left one (despite me telling him it was too short to come out - wouldn't mind if it was just the one, but he kept pointing these extremely short hairs out to me - even though he checked himself over, and was almost at a point of gettig dressed, then would stop, and remark again. (He had shaved despite me telling him not to!) His ex girlfriend used to wax him, and was "in the business" and she did it ths way and that way etc! It took me hours and hours. I felt quite deflated when he had gone, and doubted my own confidence. The next time he came, I was ready for him, and just gave him short shift if he remarked, telling him the reasons etc, and carryied o doing what I needed to do to get the job done. Then I put lotion on him, and almost helped him get dressed lol. He has been back quite a few times, and now doesn't try it on. You just cannot let them take control - you are the professional.

Also, I would tell her that there wil be an additional charge for the extra lotion is she persists, and the extra time it takes you!

This probably hasn't helped at all lol - sorry - just thought I would share!

Terry
x

 

[Lynne Baker]

The first thing you must do is project an image of consummate professionalism. You are the one with the training, the experience, the knowledge and the skill, not her.
If you come across as malleable and unsure there are plenty of people in the world who will pick up on that and exploit it to their advantage.
Next time she comes in, or for similar new clients, try saying something like:

"I know, it looks really light, doesn't it?! Trust me on this though, I promise that tomorrow you will be delighted with the colour. I'm not going to apply any more now because I know you don't want streaks or patchiness which is highly likely if I overspray you. How about this - if the shade isn't dark enough tomorrow, I'll refund you in full and respray you for free."

I always warn my tan clients about the "oddness" of the colour as it is applied, before I start the treatment, to manage their expectations.

 

[angel fingers]

i think tanning clients often dont understand the concept of the 'guide colour' and that it is really there for the therapists benifit. they usually prefer to think of it as a body paint.

 

[chocolatepickle]

i think tanning clients often dont understand the concept of the 'guide colour' and theat it is really there for the therapists benifit. they usually prefer to think of it as a body paint.

I totally agree! I've now began to explain about the guide colour before i start spraying so they are aware it is not the true colour and that it takes time to develop. I find (touch wood) this helps with solutions with lighter colour guidess.
I sprayed a dancer the otherday and while she wanted a light, natural colour she was still a little concerned it wasnt dark enough so i told her to call me in 24hrs time once the colour is developed and if it wasnt dark enough i'd respray her, she never did call though and i'm sure she was happy with it.

 

[siennax1]

The first thing you must do is project an image of consummate professionalism. You are the one with the training, the experience, the knowledge and the skill, not her.
If you come across as malleable and unsure there are plenty of people in the world who will pick up on that and exploit it to their advantage.
Next time she comes in, or for similar new clients, try saying something like:

"I know, it looks really light, doesn't it?! Trust me on this though, I promise that tomorrow you will be delighted with the colour. I'm not going to apply any more now because I know you don't want streaks or patchiness which is highly likely if I overspray you. How about this - if the shade isn't dark enough tomorrow, I'll refund you in full and respray you for free."

I always warn my tan clients about the "oddness" of the colour as it is applied, before I start the treatment, to manage their expectations.

I agree, you're the professional and it's your name so you need to be clear with them. You know what you're doing not them.:hug: