Client had bad reaction

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relax

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Good morning everyone. Just got a phone call from my last client i had last night for eve taylor facial. She gas rang me saying her face feels like its on fire and she has blisters around her mouth! I have done the same facial on her before and she didnt react. I have spent the last hour crying as she is coming to show me her face and i feel so bad. She had a general anistetic 2 wks ago for a knee operation could this have anything to do with it?? What would you advise me to tell her to put on it to help the reaction??
 

Matthew Taylor

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Firstly stop crying!!!!!
You have done nothing wrong!

Yes the fact she has had anaesthetic is completely to do with it!
Anaesthetic is an anti body within the body and will cause products to react.
The cryogenic masque reacts hugely to people with recent Botox, fillers or dental injections.

What products did you use?

You've said yourself that you've done the treatment before and was fine.

Phone head office and ask to speak to Eve and she will go into detail about it.
 

relax

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I was speaking to Eve and she has given me good advice very helpful. Thank you Matt and i will keep you posted on the outcome.
 

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