2 weeks ago I fitted some micro rings on a client with very long hair looking for thickness, she's a regular client at the salon i've just started chair rental at but i've not met her prior to my consultation/ fitting service.
She popped in on friday for a blow dry with the salon owner while i was out of the salon with about 15 strands of hair that she said has fell out, with a further 10 ish at home and has asked me to refit them - naturally i was mortified that she'd lost so many in such a short time.
Salon owner said a fair few strands were half way down the clients own hair but very secure, and in her opinion looked like she'd been very rough with them (she asked the client if she'd been really ragging her brush through - client denied saying she wasn't brushing them at all- but arrived in salon with a high, tight pony tail)
Salon owner said she didn't seem annoyed or placing blame but me advised to offer her a free refit and go over the aftercare advice again (i provided her with an aftercare sheet at fitting)
on inspection of the loose strands, all still have the beads attached, and shockingly every single strand has her own hair attached, plucked from the root! eep!
With only seeing the strands and not the client until tomorrow morning, i'm fairly certain this is an aftercare problem, but i'm firstly wanting to get some reassurance from you guys, and ask if this could be a fitting problem at all - (my sections were secure, clean and plenty of hair for the weight - 1g)and also ask how you would approach the client?
i'm a bit of a worry wart, but i'm convinced its an aftercare issue so i want to make that clear to her, while making sure to go over the aftercare to prevent it happening to her again, i'm so worried about her poor head being sore, every strand looks like its been ripped out, but salon owner said theres no tension spots or tenderness.
My main worry is that she'll argue that its a fitting issue, how would i approach this politely but firmly should this occur?
i'm sure she will be fine, but i don't want to be unprepared
Thanks in advance
She popped in on friday for a blow dry with the salon owner while i was out of the salon with about 15 strands of hair that she said has fell out, with a further 10 ish at home and has asked me to refit them - naturally i was mortified that she'd lost so many in such a short time.
Salon owner said a fair few strands were half way down the clients own hair but very secure, and in her opinion looked like she'd been very rough with them (she asked the client if she'd been really ragging her brush through - client denied saying she wasn't brushing them at all- but arrived in salon with a high, tight pony tail)
Salon owner said she didn't seem annoyed or placing blame but me advised to offer her a free refit and go over the aftercare advice again (i provided her with an aftercare sheet at fitting)
on inspection of the loose strands, all still have the beads attached, and shockingly every single strand has her own hair attached, plucked from the root! eep!
With only seeing the strands and not the client until tomorrow morning, i'm fairly certain this is an aftercare problem, but i'm firstly wanting to get some reassurance from you guys, and ask if this could be a fitting problem at all - (my sections were secure, clean and plenty of hair for the weight - 1g)and also ask how you would approach the client?
i'm a bit of a worry wart, but i'm convinced its an aftercare issue so i want to make that clear to her, while making sure to go over the aftercare to prevent it happening to her again, i'm so worried about her poor head being sore, every strand looks like its been ripped out, but salon owner said theres no tension spots or tenderness.
My main worry is that she'll argue that its a fitting issue, how would i approach this politely but firmly should this occur?
i'm sure she will be fine, but i don't want to be unprepared
Thanks in advance