ArabianBeauty
Well-Known Member
Ok the hair integration systems I make are very expensive so I have to use great quality hair, I am now faced with a client who I know is doing everything to lead to her asking for a refund and possibly compensation Here's the story
I fitted her system at the end of January, the system in materials cost around £500 to make (excluding labour and travel fees etc and the wage I pay my assistant etc) 1 month later she calls and says the hair is bunching up after she has brushed it, everything that she has said about the hair had me thinking it was a bad batch (baring in mind she is platinum blonde #60) so I said to her that I would replace the hair when I next see her as she is over 100 miles from me so it's not as easy as just popping up to take a look.
I asked her to book in a date within 2 weeks for maintenance and to replace the hair (maintenance should be done every 4-6 weeks for hair systems) she then says she is going to Florida beginning of April and she wants to wait till just before then for maintenance, I told her that would make it nearly 8 weeks and could cause problems with the mesh and matting... However she was adamant she wanted to wait.
I did the adjustment 2 weeks ago and replaced the new hair (used a different brand that is well regarded as high quality) she is now in Florida and from the first day she arrived and a few days before she left UK has bombarded me with messages and pictures saying the system is slipping backwards and exposing her hairline (before she went to Florida I said if she can get to London I would have a look... She ignored that message)... Iv told her this could be due to the fact that she didn't have it adjusted at the right time... She keeps asking me the same questions and I keep giving the same answers... However today she now messages me saying she has just had to buy an extremely expensive pair of straighteners because the hair keeps frizzing and bunching up like last time. All she keeps saying is her holiday is ruined and she can't take nice photos.
When I first fitted this woman's system we were busy chatting away as you do and she manages to mention that previously she has sued 2 travel companies and 1 airline for ruining her holiday... She seems to be a serial compensation addict lol
The thing is, because I use such reliable sources for my hair iv never had a problem with hair systems and all of my clients have never once complained about the quality... But this woman I can just tell from the messages is out to find something wrong with the work iv done. This is just stressing me out as I just don't know what her next move will be. :-(
I fitted her system at the end of January, the system in materials cost around £500 to make (excluding labour and travel fees etc and the wage I pay my assistant etc) 1 month later she calls and says the hair is bunching up after she has brushed it, everything that she has said about the hair had me thinking it was a bad batch (baring in mind she is platinum blonde #60) so I said to her that I would replace the hair when I next see her as she is over 100 miles from me so it's not as easy as just popping up to take a look.
I asked her to book in a date within 2 weeks for maintenance and to replace the hair (maintenance should be done every 4-6 weeks for hair systems) she then says she is going to Florida beginning of April and she wants to wait till just before then for maintenance, I told her that would make it nearly 8 weeks and could cause problems with the mesh and matting... However she was adamant she wanted to wait.
I did the adjustment 2 weeks ago and replaced the new hair (used a different brand that is well regarded as high quality) she is now in Florida and from the first day she arrived and a few days before she left UK has bombarded me with messages and pictures saying the system is slipping backwards and exposing her hairline (before she went to Florida I said if she can get to London I would have a look... She ignored that message)... Iv told her this could be due to the fact that she didn't have it adjusted at the right time... She keeps asking me the same questions and I keep giving the same answers... However today she now messages me saying she has just had to buy an extremely expensive pair of straighteners because the hair keeps frizzing and bunching up like last time. All she keeps saying is her holiday is ruined and she can't take nice photos.
When I first fitted this woman's system we were busy chatting away as you do and she manages to mention that previously she has sued 2 travel companies and 1 airline for ruining her holiday... She seems to be a serial compensation addict lol
The thing is, because I use such reliable sources for my hair iv never had a problem with hair systems and all of my clients have never once complained about the quality... But this woman I can just tell from the messages is out to find something wrong with the work iv done. This is just stressing me out as I just don't know what her next move will be. :-(