pinknsparkly
Well-Known Member
So a client had a course of Microdermabrasion combined with alternate Microcurrent facials.
The course was 10 facials the last one being Microdermabrasion. She has been a bit of a nightmare throughout swooping and changing appointments.
So to cut a long story short she didn't turn up to her last treatment of the course and then rang that afternoon to rebook.
We told her no and that she had lost her treatment as we had turned another client away for the slot.
She was angry and shouting and screaming at my 16 year old receptionist, so we hung up the phone and didn't speak to her again.
Now we have a solicitors letter claiming she is wanting a settlement as the last Microdermabrasion she had with us ( the one she missed that we never did!!) She has severe bruising and damage to her skin.
Not sure how we go about this as she's lieing and we never treated her that day- but how would we prove this. She was noted in the diary as not showing up and staff are witnesses to this and there was a regular client in at the time who was aware she hadn't shown as we mentioned it.
Any ideas what to respond as not sure I want to involve insurance when we didn't actually even do anything.
The course was 10 facials the last one being Microdermabrasion. She has been a bit of a nightmare throughout swooping and changing appointments.
So to cut a long story short she didn't turn up to her last treatment of the course and then rang that afternoon to rebook.
We told her no and that she had lost her treatment as we had turned another client away for the slot.
She was angry and shouting and screaming at my 16 year old receptionist, so we hung up the phone and didn't speak to her again.
Now we have a solicitors letter claiming she is wanting a settlement as the last Microdermabrasion she had with us ( the one she missed that we never did!!) She has severe bruising and damage to her skin.
Not sure how we go about this as she's lieing and we never treated her that day- but how would we prove this. She was noted in the diary as not showing up and staff are witnesses to this and there was a regular client in at the time who was aware she hadn't shown as we mentioned it.
Any ideas what to respond as not sure I want to involve insurance when we didn't actually even do anything.