Hi everyone, I have attached some photos below to make it easier to explain. I have never done this girl's hair before, she is a friend of a friend. She is not happy with what her hairdresser has done. She just asked for "Blonde" apparently but it looks like she has had some darker level 7 or 8 tones put through maybe? Or it has been toned and faded, not lifted that well and just gone a bit patchy, not sure, looks too dark to me. She told me she just usually has a full head of foils. Her goal is the super white image. (I have pre warned her this might have to be done over a few sessions if I feel her hair is not in great condition) I am going to have a look at her hair hopefully tomorrow because I think it looks slightly damaged and dry in places which worries me and there are all sorts of different tones in there which look different in every photo. Anyway, I am yet to find out if she wants to keep her natural root look and go for the balayage. If that is the case, I was going to go through the hair and pick out the darker tones, lift them with Bleach and 20 or 30vol (Depending on their depth when I see it in the flesh) in foils using a balayage technique. Checking the foils as I am going to rinse any off that are already processed/lifted to my goal level so they don't over cook and damage the hair. I Know that makes it a long appointment but I would rather get off any that are done mid way than just leave it to cook and the hair fall out or become extremely damaged, and I will explain that to her. I feel like I need to lift to a level 10 so I can tone with either a 10/69 or 10/81. Depending how it goes but I can see it being more brassy than yellow so I am thinking 10/81. I have seen some hairdressers online mixing 9/6 with a 10/81 before and it looks so lovely and cool like how this client is asking. I also use Chromaplex with all of my colours and will recommend she uses a toning shampoo after the treatment along with deep conditioners. Thanks for your time and hope to hear back from someone soon