The Art of Beauty
Well-Known Member
Does anyone else have problems with clients arriving mega early?
I run a home salon so don't have a waiting room, but my clients keep arriving mega early - I'm not talking 5 mins here I'm talking 30mins plus and ringing my doorbell to be taken at that time!
Today someone arrived over an hour early & phoned me to see why my curtains where closed!
I said I wasn't ready for them yet that their appointment wasn't for another hour their answer was "yeah well I'm here now so?" I told them "ok that's fine but you'll have to come back for the time of your appointment as I'm not ready for you now"
I'm so frustrated with this! As I don't even get time to stop for lunch for people arriving earlier than their time! I've tried messaging them in the morning to remind of appointment and noted not to arrive any early than 5 mins before but they just seem to ignore it?
Any tips? It's driving me insane!!
I run a home salon so don't have a waiting room, but my clients keep arriving mega early - I'm not talking 5 mins here I'm talking 30mins plus and ringing my doorbell to be taken at that time!
Today someone arrived over an hour early & phoned me to see why my curtains where closed!
I said I wasn't ready for them yet that their appointment wasn't for another hour their answer was "yeah well I'm here now so?" I told them "ok that's fine but you'll have to come back for the time of your appointment as I'm not ready for you now"
I'm so frustrated with this! As I don't even get time to stop for lunch for people arriving earlier than their time! I've tried messaging them in the morning to remind of appointment and noted not to arrive any early than 5 mins before but they just seem to ignore it?
Any tips? It's driving me insane!!