Commission on courses

riva

Active Member
Keen to hear from both business owners and therapists...

Say someone came in for a treatment that they saw on Treatwell which is already a bit discounted. They loved the treatment and therapist has now succeeded in upselling to a course of 3. Would the course of 3 include the treatment they just had? Or would it only start from the next treatment.

What's the general expectation from clients?
 

salonfrog

Accountant for salon owners
Most of our salon clients don’t include the 1st one.

I’d go down the route of:
“Great you loved it. We could offer you a course of 3 further treatments for £x”
 

riva

Active Member
That's what I thought we should be doing. But there is a difference in opinion here. Hence keen to hear some opinions. Anyone else?
 

Haircutz

Super Moderator
Staff member
If it helps to explain it to other parties:

The first one was a separate offer and a separate contract that included Treatwell as one of the parties within the contract. (You, Treatwell & client)

The new offer is for a course of 3 treatments @ £xx and forms a new contract that’s just between the client and your business. (You & client)
 
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