Complaining acrylic client

[PrincessNails]

There are NO REFUNDS in this business. You've spent time and product. That's money. No refund is due.

Imagine this: You buy a dress at a shop, wear it for several days then you call the shop and tell them you want a refund on the dress because the dress is horrible. In the meantime you continue to wear the dress for the next couple of weeks then just before you go to collect your refund, you throw the dress in the trash. Do you think for one second the shop will refund your money? This is exactly what this client is thinking she can do to you.

You've offered to make the nails right straight away. But she wants to wear these supposedly horrendous nails for two more weeks? Seriously? Sounds like she had an event and wanted some lovely nails now she doesn't want them anymore....and come to think of it, she'd like her money back now as well.

You've tried to make reasonable accommodations. She's being unreasonable.

As far as what legal ramifications there may be, uh...NONE. You've offered her the opportunity to make things right. She's declined. She's not entitled to a refund simply because she demands it.

At this point, she declined all reasonable accommodations. Tell her, "Keep it movin', sister."

Could not have said it any better...sheer brilliance!

 

[tanfastic]

This brings to mind a TV show I caught a bit of once, it was Bridezillas and the bride and bridesmaid went to get their nails done at a local salon (in the USA)they had their extensions done sat through the whole treatment, both of them with no complaints, it was a Korean or Chinese manager and they decided after leaving the store that they didn't like the nails, don't know why, they looked fine and were what had been asked for. Anyway they returned to the store demanding their money back as they didn't like the nails.

Now this is what made me giggle the manager said they could have their money back if they gave the nails back (to be removed.) They came in without them, if he had to give the money back they had to give the nails back. I loved it!

They freaked out, threatened, told him they would NEVER come back, their friends would NEVER come back, the whole western world would NEVER come back. LOL He stuck to his guns and they left without the money but still wearing their nails.

Chancers!!! we get them everywhere and good luck, stick to your terms and conditions and fire her if you have to

 

[angel fingers]

Do you as a qualified nail technician believe you worked too far from the cuticle ?

Do you do every set like ths?

Do you have other complaints ?

Do you have satisfied returning customers ?

 

[nikkiiarmstrong]

I think they wer fine. I do all sets the same. No other complaints and plenty of returning customers!

I have even offered her a new set of nails in july for the wedding she.is going to but as i done them in her home she.is refusing to come to the salon.

Im not that keen to go back to her house after being told "its not her fault i cant do my job" and "her boyfriend isnt very happy" and her saying about getting legal advice on top of her telling me the salon and mobile parts of my business arnt connected?!?

Am i within my rights to get her to come to salon?

 

[jadeey]

Hun she is blatantly doing this in order to get a free set for the wedding she's going to! She wants lovely nails for the wedding but dosent want to pay!! Your being more than accommodating, if she hated them that bad why would she want another set for a wedding?

 

[Pooh8bear]

I think they wer fine. I do all sets the same. No other complaints and plenty of returning customers!

I have even offered her a new set of nails in july for the wedding she.is going to but as i done them in her home she.is refusing to come to the salon.

Im not that keen to go back to her house after being told "its not her fault i cant do my job" and "her boyfriend isnt very happy" and her saying about getting legal advice on top of her telling me the salon and mobile parts of my business arnt connected?!?

Am i within my rights to get her to come to salon?

You MUST stick to your guns on this.

It sounds like she has done it before & she is going to keep doing it to other nail techs. So for the sake of your fellow Geeks.............NO REFUND.

"Not close enough to the cuticle" she would have seen this before leaving.

If the nails were as you do with all your other clients then she is definitely chancing it to get a free set for the wedding. As said above if she dislikes them so much why on earth would she want you to do another set. The next set would also be clear of the cuticle, as it should be, so will there be another call for another free set & on & on & on.

 

[mini4mum]

I have had a similar situation recently. My daughter had her hair bleached (supposed to be highlights!) hairdresser booked her in at 4pm on a Friday evening, but wanted to close up early to go to the pub. So bleached her hair without any patch tests etc etc. my daughter reacted to the product - it burnt her scalp. But what I am trying to get at IS we contacted CAB, they told us to get in touch with a specialist Solicitor as a "normal" solicitor won't know the law regarding hair & beauty. As a claimant I would have to have paid £250 to start the ball rolling!! This apparently can not be put through small claims court as it has "pain & suffering" attached!

So the moral of this story is, firstly contact your own Insurance company for advice to cover yourself. Secondly, do you think your client is going to pay £250 approx just because she doesn't like her £25-30 nails? My thoughts is she is chancing her arm & I bet she has already done this to other nail techs in your area!
Best of luck & I hope that helps

 

[gr8nailz]

I think they wer fine. I do all sets the same. No other complaints and plenty of returning customers!

I have even offered her a new set of nails in july for the wedding she.is going to but as i done them in her home she.is refusing to come to the salon.

Im not that keen to go back to her house after being told "its not her fault i cant do my job" and "her boyfriend isnt very happy" and her saying about getting legal advice on top of her telling me the salon and mobile parts of my business arnt connected?!?

Am i within my rights to get her to come to salon?

An attorney would laugh in her face for a frivolous law suit over a set of nails. Another set of nails is not due her. This set is the set in question...no other set. Don't offer one.

And by the way, what the hell does her boyfriend have to do with it? With anything? I wouldn't give a rat's a** what her boyfriend had to say.

Again, my love, you have gone above and beyond to make reasonable accommodations. She isn't being reasonable. Document every offer you've made her in order to straighten out the situation and document the fact that she's declined every one of those offers.

When you left her, she was happy. She paid you, right? Once she paid you and you left, those nails became her property....she became the owner of those nails. PERIOD. END OF STORY.

All reasonable accommodations refused? Tell her, "I've tried to make reasonable accommodations within a reasonable amount of time. That time has passed. At this point, I feel it's in both our best interests for you to seek the services of another nail professional."

Kick her to the curb.

 

[angel fingers]

I think they wer fine. I do all sets the same. No other complaints and plenty of returning customers!

I have even offered her a new set of nails in july for the wedding she.is going to but as i done them in her home she.is refusing to come to the salon.

Im not that keen to go back to her house after being told "its not her fault i cant do my job" and "her boyfriend isnt very happy" and her saying about getting legal advice on top of her telling me the salon and mobile parts of my business arnt connected?!?

Am i within my rights to get her to come to salon?

Omg, she is totally out of order.
Blatantly trying to intimidate you into a refund fo nails after she has used them.
You are the qualified one here, you know if the nails were done correctly.
Try ringing trading standards to get advice.
I am very suprised you offered to do her nails again ever even if she paid you !

 

[Pinkpants]

I have had a similar situation recently. My daughter had her hair bleached (supposed to be highlights!) hairdresser booked her in at 4pm on a Friday evening, but wanted to close up early to go to the pub. So bleached her hair without any patch tests etc etc. my daughter reacted to the product - it burnt her scalp. But what I am trying to get at IS we contacted CAB, they told us to get in touch with a specialist Solicitor as a "normal" solicitor won't know the law regarding hair & beauty. As a claimant I would have to have paid £250 to start the ball rolling!! This apparently can not be put through small claims court as it has "pain & suffering" attached!

So the moral of this story is, firstly contact your own Insurance company for advice to cover yourself. Secondly, do you think your client is going to pay £250 approx just because she doesn't like her £25-30 nails? My thoughts is she is chancing her arm & I bet she has already done this to other nail techs in your area!
Best of luck & I hope that helps

Hi, sorry to jump in here but as an experienced salon owner I can tell you you can't skin test for bleach it does not contain any ppd .sorry to hear your daughter ended up with a full head bleach if she requested highlights ! The salon probably used a strong peroxide to get your daughters hair light and because bleach is strong it's irritated her scalp. I myself have sensitive skin and only have a full head tint which still irritates me causing a red line sometimes it's not ideal but it's the only way I get the colour I like. Not that I am excusing what's happened your daughters scalp !

 

[Miss Sylk]

So shes a busy lady and cant get in within the 2 weeks. She can email you a photo and she needs to do it straight away TODAY. Post on here and the experienced nail techs can tell you straight away if she has a point or not.

Acrylic can break down slightly lift and changes shape over the course of 2 weeks its a fact thats what a reblance infill is for so she needs to understand that!
24 hours after an appointments is what i give my clients to let me know if they want something dodgy fixed and by that i mean, badly done, odd shaped ends, one pointing sideways a bit, problems that i have done and accept responsibilty for NOT they dont like shape, colour, etc etc. those they must pay for.

Hope you have insurance! i doubt she can do anything unless they are faulty! they are not an electrical item thats gone faulty, and not something she can take back if she changes her mind. You provided a service and she paid for the service and application, no refunds.

 

[amurphy105]

All points have pretty much been hit and I agree with gr8tnails. She cracks me up.
I just wanted to say as a partially mobile tech, if I were legally threatened by a client, IF I decide to "LET" her come back to me, it would be at my salon. I would not waste fuel on her. Ever.

Sent from my Desire HD using SalonGeek

 

[spoken-words]

Forget her. Iv just had my first experience, i did a set of nails and they were fine and she was happy. Next day i got a message a gem had fallen of. Thats fine, i offered to replace during the week when im in area. She asked a lot of questions that day, if i did this, if i did that will it lift. As if she wanted to. A week later i get a message that 1 has lifted, 3 others are lifting and have water in them and she wants a refund she doesnt want them redoing. Before a decision could be made i wanted to see them.she then wanted acetone to remove it and was "entitled" to it as she had paid 25 for the nails. She refused to show me the nails and accused me of being tight for her money. I told her id make a decision once i have seen the nails. Anyways we was both going to attend the same wedding and she refused all week to show me her nails and then has them redone at another salon the day before the wedding.

 

['chelle]

Look at it from your own point of view. If you went to a salon for a professional service, spent your hard earned money, and came away with nails that were no good, wouldnt you be practically beating the salon door down to show the tech the results? Wouldnt you want to give the tech the chance to put them right, after all a set of nails is what you were after in the first place. These clients that demand their money back but refuse to show you the nails, or go and have their nails re done at another salon at their own expense clearly have something to hide and in my view should be treated with great suspicion. I'm more than happy to help a client who comes back to the salon for advice, one of the points on my aftercare advice sheet says that if the client has a problem or query they should speak to me as soon as poss, but what are you supposed to do if the client wont help you to help them? I dont think any tech should be losing an ounce of sleep over allegedly faulty nails that the client refuses to show them.