I had a new client in today for a luxury pedicure. On arrival I asked her to complete a personal details form which I also ask on any medical conditions such as asthma, exzema, diabetic, arthritis, pregnancy along with any medications and allergies.
When she got to this part of the form she told me she wasnt happy to answer these questions as she was only having a pedicure. I advised her that the form is for insurance purposes and enables me to ensure that the products and treatments she received doesnt interfere with any known conditions or allergies.
She had a go at me and said that this was a load of old rubbish and that she usually has a pedicure done down the road every 6 weeks and has never been asked such personal questions and still refused to complete. I suggested that I would put a note on the form indicating this but could she still sign the form to confirm her consent. She refused this and had another go at me saying this was stupid and that hairdressers never ask these questions when they are dying your hair and that i can forget it and she walked out. I didnt get a word in at all to explain anything like using cuticle oils with nut oil in, if she had arthritis then this would affect the massage and if she was diabetic she wouldnt be able to have the footspa on etc etc.
Im new to the industry and during training was advised that this information should be sort after at the first consultation so you are aware for treatments carrying out and also to ensure your insurance is valid.
Have I been misled as it seems to make sense to me that these are important questions and whilst I can understand they might be personal I wouldnt want to have treatment done on myself without them asking me a few questions as it shows concern and professionalism in wanting to ensure I get the best out of the treatment.
I know several local nail salons around the area and have had a few of their clients pop in and they had advised me that they never got asked anything like this before or to sign a form. But have been happy to do so for me.
I would be grateful if anybody could advise me on whether this is the correct procedure and whether you follow this or am I being over cautious and too
personal.
Appreciated as always
Sad Sharon
When she got to this part of the form she told me she wasnt happy to answer these questions as she was only having a pedicure. I advised her that the form is for insurance purposes and enables me to ensure that the products and treatments she received doesnt interfere with any known conditions or allergies.
She had a go at me and said that this was a load of old rubbish and that she usually has a pedicure done down the road every 6 weeks and has never been asked such personal questions and still refused to complete. I suggested that I would put a note on the form indicating this but could she still sign the form to confirm her consent. She refused this and had another go at me saying this was stupid and that hairdressers never ask these questions when they are dying your hair and that i can forget it and she walked out. I didnt get a word in at all to explain anything like using cuticle oils with nut oil in, if she had arthritis then this would affect the massage and if she was diabetic she wouldnt be able to have the footspa on etc etc.
Im new to the industry and during training was advised that this information should be sort after at the first consultation so you are aware for treatments carrying out and also to ensure your insurance is valid.
Have I been misled as it seems to make sense to me that these are important questions and whilst I can understand they might be personal I wouldnt want to have treatment done on myself without them asking me a few questions as it shows concern and professionalism in wanting to ensure I get the best out of the treatment.
I know several local nail salons around the area and have had a few of their clients pop in and they had advised me that they never got asked anything like this before or to sign a form. But have been happy to do so for me.
I would be grateful if anybody could advise me on whether this is the correct procedure and whether you follow this or am I being over cautious and too
personal.
Appreciated as always
Sad Sharon