Customer advice please

[BingoBrebner]

I received a call yesterday from a potential client and the conversation was along these lines.

The lady in question has no nails but wants nails (she has a wedding coming up), however she has had bad experiences in the past with L&P and gel and wants nothing to do with either of them. What would you suggest I offer her to perhaps just tide her over for the wedding. She is then willing to go on and try and grow her own nails.

Thanks
Linda

 

[emma84]

Why don't you book her for trial, you get to see what her nails are like and maybe do a few different things on a few nails see what you/she is happiest with, clients tend to write things off because of past experience, I find it's all about re educating them and building up their confidence with both yourself and different (proper) techniques hth x