I was hoping that someone could give me some advice on a situation with a client. I work with gel and most of my clients go between 4-5 weeks between fills without any major problems. On her last appointment one of my regular clients arrived nearly 1 hour late for her appointment. As my day was booked with back to back apointments i told the client that i would be unable to do her fill or at best i would do it but had no time to do a permanent french manicure. She was very upset and unwilling to aacept this. In an attempt to appease her i moved my next apointment back a half hour and made my already hectic day worse. I did her fill as fast as i could and tried to do my best but honestly i was very stressed and annoyed. So now, 2 weeks later she apparently has major lifting and her nails are in a sorry state (so i've been told by a hairdresser in the salon). It's very probable that it was something i did wrong, since this never happened to her before. She'll be coming in this week and my question is: am i obliged to give her a "discount" such as a free fm with her fill or some sort of "compensation", or do i just charge full price and say that it was due to her being late and while i did my best to give her the full service her tardiness obliged me to work too fast? I'd really appreciate some feedback, because she is a good client and i don't know how to handle the situation.