Severnrose
Well-Known Member
I have searched on previous threads and have found them useful regarding the above topic however I have some quite specific questions that I still can't find the answer to and wondered if anyone had any advice.
Up until now I have never asked anyone for a deposit for their spray tan. I have had a few cancellations here and there which is annoying but it's always just been 1 tan so not too much of an issue. Last night I had 4 tan's booked in for 6pm all at the same house. The host called me at 1pm to cancel. It was for a genuine reason (the party they were all going to was cancelled last minute) and i know she Wouldnt Have cancelled unless there was a real reason. Genuine or not, I still lost out on doing 4 tans. SO, I'm now thinking that I might start collecting deposits for 3 or more people. I have a party of 5 booked in for this Friday and as that's my busiest night I will be so gutted if any of them cancel as I've booked most of my evening out to do them (it's also out of my usual area).
My questions are:
1. Do u think I could now ask for deposits from those coming on Friday? (it's my cousin hosting it so I feel I probably could, although is this wrong as I didn't ask at the time of booking?)
2. Going forward I'm thinking of asking for £5 per person deposit which I will request by sending an email invoice to them from Paypal as don't want to run round using petrol collecting deposits off people. Does this sound about right? (I charge £15 per tan if 2 or more people there)
3. Is it ok for the deposit to be completely non-refundable or should I offer it back if they give me more than, say, 48 hours notice?
4. Does anyone find that taking a deposit sometimes puts customers off?
5. Should I put a time limit on when the deposit is due, ie 48 hours before the appointment?
6. If someone books in for the next day, do you bother collecting a deposit at all?
Sorry, they may seem like simple questions but I need to get this straight in my head before I put a notice on my Facebook page & website.
Thanks!
Up until now I have never asked anyone for a deposit for their spray tan. I have had a few cancellations here and there which is annoying but it's always just been 1 tan so not too much of an issue. Last night I had 4 tan's booked in for 6pm all at the same house. The host called me at 1pm to cancel. It was for a genuine reason (the party they were all going to was cancelled last minute) and i know she Wouldnt Have cancelled unless there was a real reason. Genuine or not, I still lost out on doing 4 tans. SO, I'm now thinking that I might start collecting deposits for 3 or more people. I have a party of 5 booked in for this Friday and as that's my busiest night I will be so gutted if any of them cancel as I've booked most of my evening out to do them (it's also out of my usual area).
My questions are:
1. Do u think I could now ask for deposits from those coming on Friday? (it's my cousin hosting it so I feel I probably could, although is this wrong as I didn't ask at the time of booking?)
2. Going forward I'm thinking of asking for £5 per person deposit which I will request by sending an email invoice to them from Paypal as don't want to run round using petrol collecting deposits off people. Does this sound about right? (I charge £15 per tan if 2 or more people there)
3. Is it ok for the deposit to be completely non-refundable or should I offer it back if they give me more than, say, 48 hours notice?
4. Does anyone find that taking a deposit sometimes puts customers off?
5. Should I put a time limit on when the deposit is due, ie 48 hours before the appointment?
6. If someone books in for the next day, do you bother collecting a deposit at all?
Sorry, they may seem like simple questions but I need to get this straight in my head before I put a notice on my Facebook page & website.
Thanks!