I'm glad it's all sorted. Your face is pretty important and having mishaps can have a horrible effect on one's confidence. As a Therapist, if something like that were a common occurrence it would be one of the first things I'd be warning them about. I'd be documenting that I have spoken to them about it in records and making them sign to say that I have. It's about there not being any nasty surprises for the client and managing expectations. The client could be going out to a special event and something like that happens. Your reputation can disappear overnight by making silly mistakes. Therapists need to be more mindful of their actions and in some cases inactions.Thank you everyone. It has healed now. After a long drawn out text battle with the therapist, in which the therapist said she was going to sue my friend(!) she did agree to refund her money. But not without considerable upset. Very non professional but at least all has healed.