redlottie13
JUST BE NICE
Hey guys, I like many more hairdressers follow some of my clients on socials.
I have noticed that although I'm busy (to the point some clients are getting aggy when they cannot get in with one day/one week notice)
.... I'm also losing clients too.
Two clients in two weeks have gone elsewhere and obviously I want to know why.
I have sent a nice message asking if those clients were happy with the service. One said she was always really happy with her hair and loved the salon & the vibe. I checked out the other salon and they are a similar price too.
I have worked in pretty prestigious salons and would say that my customer service is impeccable.
What do you guys do, does it bother you?
...I mean it could well be my old staff member I sacked poaching clients but it would take clients actually telling me! X
X
I have noticed that although I'm busy (to the point some clients are getting aggy when they cannot get in with one day/one week notice)
.... I'm also losing clients too.
Two clients in two weeks have gone elsewhere and obviously I want to know why.
I have sent a nice message asking if those clients were happy with the service. One said she was always really happy with her hair and loved the salon & the vibe. I checked out the other salon and they are a similar price too.
I have worked in pretty prestigious salons and would say that my customer service is impeccable.
What do you guys do, does it bother you?
...I mean it could well be my old staff member I sacked poaching clients but it would take clients actually telling me! X
X