PS just had an extra thought for what it's worth. The MO glimmer shine finishing spray is the only thing in her regime that seems to have changed. Just read some reviews online about it and several said that the shine was very temporary and that it gave them very dry ends if they used it consistently. I know she has been using it a lot because of the dusty atmosphere she is working in, she uses it as a pick me up if she is rushing somewhere straight from work. Maybe it is drying it out and actually creating a problem?! She is coming in in a couple of days and hate to send her off with such brittle hair and no hope of improvement.