- Feb 18, 2014
- Reaction score
I have a regular customer who has been coming in years for a colour and extensions. She came in the other day for her usual. scalp bleach 6% then 12.61 over the top for a few minutes to give a slight pink tint. I have done this for years, no over lapping, only colouring the root and everything's been fine. This time her hair felt really dry after, I had done exactly the same, it also felt strange, like there was a coating on the hair? she has since washed it herself and used a deep mask treatment but says its still dry and the extensions are ruined. she is coming in next week so I can take a look but I 100% believe her as she is a nice lady and I felt it was dry myself. What can I do? help!