Great job!!! And she came back because you acted in a professional way. Just the words £10 nails should have customers running for the hills. If that is really what they want, they will never appreciate what you do.
Sometimes going through this is a good thing!!! Well done for keeping your head.
I don't do much clients now that I am so busy with teaching.
Sometimes, a client calls me up for an appointment and I'm not able to fit her in. So I actually end up encouraging her to go to see if she can find someone else..!!
A few times she has gone to someone else but always comes back to me. She says that shellac service elsewhere in the area is not nearly as good as mine.
I think sometimes clients can only know you're good if they have comparision. If they have gone elsewhere and come back, then reassure she will be with you to stay. If they have gone somewhere else and not come back, then it's probably time you took a look into your work and see if there are areas in which you can improve on.