Hi Everyone
I would like to address all comments above and hopfully give some help.
For Debs2017 -the recommended average full head with our hair is 150 strands which most people find more than enough. In 16-18" and using your trade discount this makes the hair £xxx. As the hair is double drawn it's unlikely you will need more unless you have a client with either really thick hair or a very blunt bob.
For Sploo - I'm so sorry to see that you had bad experiences with our hair! This is not what we want our customers to feel and experience at all. Reading between the lines the hair fitted has now been removed and may have been a while back but I would love for you to email me at
[email protected] with your honest feedback on what you experienced so I can talk to you further on this- this would be greatly appreciated and most helpful in us seeing if and what we can do better. - i of course will hope to give somthing of value to yourself too for your time.
For P123 - I'm pretty sure you are the lady I was talking to on Facebook a couple of days ago regarding the return. As this has only ever happened twice in all the time we have been trading and so I'm completely unaware of who the friend is that has had this happen as I have not had any news on this??
As we left it you were sure you had the receipt somwhere and was going to get back to me with that so we could claim from Royal Mail (as it is them that have lost it) we 100% would never steal from our customers by saying it has not turned up when it has we have no reason or want to treat anybody like this at all and it cirtainly wasn't left as case closed I was simply waiting for you to get back to me with the receipt.
If you can't find it at all I would still like to help and cirtainly don't want to loose you over somebody else's error (royal mail) if you find the tracking it will proove we havnt received it. I hope this restores your faith in our integrity. I hope to hear from you soon.
I really hope we can help the above people along and hopfully show that rather than deleting and ignoring customers with problems we address things and do our upmost to help - of course when you supply a product to thousands of people you can't be everyone's favourite but we cirtainly aim to always do our best for each individual customer and not hide behind fake reviews/posts and never to ignor problems that do come up from time to time (any mainstream brand that says they don't get complaints are not being honest- we do (less Than 1%) and here are some above- maybe the above ladies won't choose to work with routes again but we will absolutely do the best we can to help them and resolve things for them. This is our ethos and where we are very different to most brands out there selling a perishable product.
Sorry for such a long post
Rachel @ Routes
[no trade prices please]