SofE
Well-Known Member
Hi all,
I have a client that I fitted extensions to 3 weeks ago, the extensions are shedding to an extent that the strands are around a 0.3g and I fitted 1g!!! My client is exceptionally good at aftercare and follows them to the letter, this is her 3rd set! She called me last week and I went to see her straight away as I was concerned after the picture she sent me, I could not believe how thin the extensions where! I contacted the supplier but have been fobbed off with a email stating aftercare advise, the manager won't talk to me on the phone I just get some girl who says she can't offer advise but won't put me through to someone who can help! My client is being very patient but obviously she would like it sorting ASAP. I have offered to send the extensions I have removed to my supplier but I am still awaiting an answer on how to proceed!
Any advise on what could have caused it? How would you proceed?
Thanks guys, any advise would be great!! Xx
I have a client that I fitted extensions to 3 weeks ago, the extensions are shedding to an extent that the strands are around a 0.3g and I fitted 1g!!! My client is exceptionally good at aftercare and follows them to the letter, this is her 3rd set! She called me last week and I went to see her straight away as I was concerned after the picture she sent me, I could not believe how thin the extensions where! I contacted the supplier but have been fobbed off with a email stating aftercare advise, the manager won't talk to me on the phone I just get some girl who says she can't offer advise but won't put me through to someone who can help! My client is being very patient but obviously she would like it sorting ASAP. I have offered to send the extensions I have removed to my supplier but I am still awaiting an answer on how to proceed!
Any advise on what could have caused it? How would you proceed?
Thanks guys, any advise would be great!! Xx