Hi, I use a complete hybrid gel polish system, base, top, lamp, remover, everything and must say that the gel polish usually removes very nicely without the need for any harsh scraping. But today I had a complete nightmare I had to soak for ages keep checking and was left with the really hard sticky residue on the nail plate which would not budge. Eventually I had to scrape and file some of that off and leave some on because I was so worried about damaging the nail. I have written to the company to try and find out what I did wrong but my confidence has been hugely knocked by this I feel terrible. Her nails are her pride and joy. Has anyone had anything like this happened to them? The customer is being really nice about it but I don’t want to charge her Even though she’s trying to insist on paying. Does anyone have any words of wisdom to help me through this. Thank you very much