Hi ladies& gents! I just want to check here that my approach to this client is okay, and see if anyone would do anything differently.
I met said client around 2.5 weeks ago for a consultation. Full head of very fine highlights but wanted a weft. I thought my match was okay, but once they came realised they really weren't going to work. In fact they'd look hideous!
I got her to come see me again matched her to Wonderful Hair Cold Fusion System as they do mixed bonds.
However she wanted to stick to the weft cost.
I ended up actually spending excess money on the new hair and taking no profit for fitting at all.
I figure a one off to keep a seemingly lovely client happy was a sacrifice.
Her hair looked lovely and she loved it once I was done.
She contacted me a few days later to say it was too long, she couldn't make it blend, and wanted more hair in the sides.
I ordered new hair, which I also ended up paying out for speedy delivery. I rearranged 2 clients to fit her in asap as I recieved 5 messages in a matter of hours about how unhappy she was.
I travelled to her. Fitted the new hair in the sides, cut it and didn't style it so she could see the cut and application without my styling. She said she loved them.
Today I have had 3 messages about them now being to thick. And wanting to remove some.
I've told her this can't be done for 2-3 weeks until the bonds have settled but keep getting messages about how unhappy she is.
I have just explained everything to her as above. No profit- moving other clients- her saying she loved them.
I am now at a loss. How do I approach this now? I've told her it'll be 2 or 3 weeks until I can safely remove some bonds, but she's still messaging me. I frankly worn out!
Thankyou!
Sent from my GT-I9505 using SalonGeek mobile app
I met said client around 2.5 weeks ago for a consultation. Full head of very fine highlights but wanted a weft. I thought my match was okay, but once they came realised they really weren't going to work. In fact they'd look hideous!
I got her to come see me again matched her to Wonderful Hair Cold Fusion System as they do mixed bonds.
However she wanted to stick to the weft cost.
I ended up actually spending excess money on the new hair and taking no profit for fitting at all.
I figure a one off to keep a seemingly lovely client happy was a sacrifice.
Her hair looked lovely and she loved it once I was done.
She contacted me a few days later to say it was too long, she couldn't make it blend, and wanted more hair in the sides.
I ordered new hair, which I also ended up paying out for speedy delivery. I rearranged 2 clients to fit her in asap as I recieved 5 messages in a matter of hours about how unhappy she was.
I travelled to her. Fitted the new hair in the sides, cut it and didn't style it so she could see the cut and application without my styling. She said she loved them.
Today I have had 3 messages about them now being to thick. And wanting to remove some.
I've told her this can't be done for 2-3 weeks until the bonds have settled but keep getting messages about how unhappy she is.
I have just explained everything to her as above. No profit- moving other clients- her saying she loved them.
I am now at a loss. How do I approach this now? I've told her it'll be 2 or 3 weeks until I can safely remove some bonds, but she's still messaging me. I frankly worn out!
Thankyou!
Sent from my GT-I9505 using SalonGeek mobile app
