I was left a business card and a price list from one of my clients on my table when i wasnt in late friday, it was from the new huge nail bar in a large shopping centre.
The thing that struck me was down the bottom of the price list there was a little note saying :
We do not guarentee any work from this salon, once you walk out the door your nails are your own responsibility. These arnt the exact words as i left it at work :?
I agree in part that yes the client has to take responsibility and look after her nails, but i think saying that they give no guarantee for any work done in the salon is going a bit far?
I do if i can see the problem is something i have done wrong, but if its a break or something like that i do charge them, but if i have made a mistake i do my best to correct it and do right by the client.
Im wondering what everyone else does? do you give guarantees?
Kerrie
The thing that struck me was down the bottom of the price list there was a little note saying :
We do not guarentee any work from this salon, once you walk out the door your nails are your own responsibility. These arnt the exact words as i left it at work :?
I agree in part that yes the client has to take responsibility and look after her nails, but i think saying that they give no guarantee for any work done in the salon is going a bit far?
I do if i can see the problem is something i have done wrong, but if its a break or something like that i do charge them, but if i have made a mistake i do my best to correct it and do right by the client.
Im wondering what everyone else does? do you give guarantees?
Kerrie