milly@cambridge
Member
Hello Salon Geeks,
I moved to a new town and went to a salon who stocked Tigi colour range like my old salon did. I thought I would get a near same experience but I was sadly wrong. I am getting a colour put in for a wedding.
Patch test was conducted and strand tests taken to check the colour would match the photo of the desired colour I wanted. When I arrived I had waist length bleach blonde hair with an inch regrowth (hair naturally level 6.) The colour at the time was a little brassy as I had not used my violet shampoo for the last month. I wanted to go a little darker. Salon felt it was easy enough to do but stressed the ends were very porous and would need to be cut. I agreed to 3 inches off suggested as this would remove the porous part.
The stylist started to cut my hair to chin length. I said that looks a little short and she explained it would not be that short all the way that she was going to feather from the chin down to make layers at the front. Bit like Jennifer Anniston. I said phew I thought it was all going to come off! She said of course not. She then moved to cut the back where I could not see... to cut a long story short she cut my hair to shoulder length.... I noticed half way through and I was clearly upset. She said it seemed shorter than it was because my hair was wet and has a slight wave and when dried and straightened it would be bra strap length. I was very dubious and upset - I am not confrontational and thought what can I do? I cannot ask for it to be sticked back on. I thought to myself don't cry at least you can grow your hair out to be super healthy. I was very upset and it was visible.
Stylist then pre-pigmented my hair bright orange. Then applied Tigi Color Creative 7/4 over the top. The colour did not go to the same light chestnut blonde colour the strand test had. Instead it was a bright red colour with orange patches and no brown.... the colour looked hideous on me. I was horrified when I could see she was blow drying my hair and appeared to be finishing the style. I said are you nearly done as the colour is a bit ginger red for me. I noticed the stylist seemed annoyed but she did not say anything the moment she saw how the colour developed. She then walked off without saying word into the staffroom not to appear for 15 minutes. Another hairdresser who had been watching this all unfurl. Eventually came over to me in her absence and asked if I was ok. She said it must be a big shock to have so much cut off and I explained I never wanted my hair that short. I was crying (quietly) and silently pointed to the picture of the hair colour it was meant to be. The empathetic stylist said not to worry and the bright red was not so bad. I could tell she was just trying to be nice. She shuffles into the staffroom to get my hairdresser out to deal with me.
From this point the stylist get saying: haven't you somewhere you should be and blaming me for using shop bought colour boxes on my hair. I have not had a colour on my hair in 15 years. My last salon would just 'bleach' the colour out to a blonde. I felt upset as I had not shouted, swore or cause a spectacle. I did not understand why I was being treated so badly. I explained I had taken the day off to do my hair for the wedding and I would not have felt happy leaving the salon with bright orange hair.
Her face has changed she looks moody and states she has spoken to the other hairdressers and they have decided to put a level 6.0 glossing colour (semi) over the top. This would give the exact light brown I wanted. I said thank you and presumed I was not being charged for this colour correction as there clearly had been a problem. When the colour is washed out my hair is a dark dark brown in a block colour, it has a very undesirable bright red glow in the light. If you lift sections the colour is not even.
I am clearly unhappy and she says well you have to pay now.... she gives the price of £90 I punch my PIN into the machine in tears. I just wanted to be out because of the aggressive atmosphere. When I get home I noticed I have been charge £140.
Once home my friends and family are in shock, the colour is not even and awful. I was known for having very long thick blonde wavy hair - it looked beautiful. I actually would have complete strangers tug on my hair asking where my extensions were from! Now I look like a Lego lady and do not want to leave the house.
I phoned the salon first thing in the morning to state I was really upset with my hair and did not want to leave the house or go to work. That I could not tie my hair back as I had a 50p pence stain on my forehead and about 1/2 inch jagged stain across my hairline. I tried scrubbing with soap, coconut oil and nothing would budge it. I begged for her to try and restore my hair to a light colour. She refused stating I knew my hair would turn black/red which was a complete lie. She also refused to colour correct my hair or offer a refund. I asked if she could at the very least budge the stains from my forehead to which she said they did not have anything in the salon. She said I should use milk. Milk does not work. In the short she was shouting at me down the phone - I am quite a timid person and just went into tears. I begged to talk to the salon manager but she was not in on either day.
I am now in the situation where I have wrote a formal letter to the salon manager by recorded mail. I have explained all the above with photos. I am scared to go into the salon even if they do offer to correct the colour as I have lost faith in their skills, experience and customer service. I feel I have no choice but to request a refund which I have never had to do anywhere. I am going to have to pay for a colour correction at another salon which is expensive... I have now both a wedding and a funeral I need to attend in one week's time and I cannot bring myself to leave the house.
As the hairdresser refused to correct or do anything to my hair. I feel I am in my right to try another salon. I got a consultation at another salon who was horrified at the result. They too are a Tigi salon. The new salon points out how the regrowth is still showing. She lifts sections of hair to show how the orange and red are glowing through and look uneven. The new salon is very popular and fully booked all the time, the new salon feels so sorry for me they have bent over backwards to fit me in this week.
What rights do I have to request a refund from the other salon? What can I do when a salon refuses to help? I am so upset but don't want the same thing to happen to someone else either. I was overcharged also by an amount I did not agree to (ok I did put PIN in but I was upset and told forcefully I had to pay.) The hair disaster salon lady has no customer skills and no empathy. What can I do?
Hair before and long:
Light chestnut desired colour
How my hair turned out:
I
I moved to a new town and went to a salon who stocked Tigi colour range like my old salon did. I thought I would get a near same experience but I was sadly wrong. I am getting a colour put in for a wedding.
Patch test was conducted and strand tests taken to check the colour would match the photo of the desired colour I wanted. When I arrived I had waist length bleach blonde hair with an inch regrowth (hair naturally level 6.) The colour at the time was a little brassy as I had not used my violet shampoo for the last month. I wanted to go a little darker. Salon felt it was easy enough to do but stressed the ends were very porous and would need to be cut. I agreed to 3 inches off suggested as this would remove the porous part.
The stylist started to cut my hair to chin length. I said that looks a little short and she explained it would not be that short all the way that she was going to feather from the chin down to make layers at the front. Bit like Jennifer Anniston. I said phew I thought it was all going to come off! She said of course not. She then moved to cut the back where I could not see... to cut a long story short she cut my hair to shoulder length.... I noticed half way through and I was clearly upset. She said it seemed shorter than it was because my hair was wet and has a slight wave and when dried and straightened it would be bra strap length. I was very dubious and upset - I am not confrontational and thought what can I do? I cannot ask for it to be sticked back on. I thought to myself don't cry at least you can grow your hair out to be super healthy. I was very upset and it was visible.
Stylist then pre-pigmented my hair bright orange. Then applied Tigi Color Creative 7/4 over the top. The colour did not go to the same light chestnut blonde colour the strand test had. Instead it was a bright red colour with orange patches and no brown.... the colour looked hideous on me. I was horrified when I could see she was blow drying my hair and appeared to be finishing the style. I said are you nearly done as the colour is a bit ginger red for me. I noticed the stylist seemed annoyed but she did not say anything the moment she saw how the colour developed. She then walked off without saying word into the staffroom not to appear for 15 minutes. Another hairdresser who had been watching this all unfurl. Eventually came over to me in her absence and asked if I was ok. She said it must be a big shock to have so much cut off and I explained I never wanted my hair that short. I was crying (quietly) and silently pointed to the picture of the hair colour it was meant to be. The empathetic stylist said not to worry and the bright red was not so bad. I could tell she was just trying to be nice. She shuffles into the staffroom to get my hairdresser out to deal with me.
From this point the stylist get saying: haven't you somewhere you should be and blaming me for using shop bought colour boxes on my hair. I have not had a colour on my hair in 15 years. My last salon would just 'bleach' the colour out to a blonde. I felt upset as I had not shouted, swore or cause a spectacle. I did not understand why I was being treated so badly. I explained I had taken the day off to do my hair for the wedding and I would not have felt happy leaving the salon with bright orange hair.
Her face has changed she looks moody and states she has spoken to the other hairdressers and they have decided to put a level 6.0 glossing colour (semi) over the top. This would give the exact light brown I wanted. I said thank you and presumed I was not being charged for this colour correction as there clearly had been a problem. When the colour is washed out my hair is a dark dark brown in a block colour, it has a very undesirable bright red glow in the light. If you lift sections the colour is not even.
I am clearly unhappy and she says well you have to pay now.... she gives the price of £90 I punch my PIN into the machine in tears. I just wanted to be out because of the aggressive atmosphere. When I get home I noticed I have been charge £140.
Once home my friends and family are in shock, the colour is not even and awful. I was known for having very long thick blonde wavy hair - it looked beautiful. I actually would have complete strangers tug on my hair asking where my extensions were from! Now I look like a Lego lady and do not want to leave the house.
I phoned the salon first thing in the morning to state I was really upset with my hair and did not want to leave the house or go to work. That I could not tie my hair back as I had a 50p pence stain on my forehead and about 1/2 inch jagged stain across my hairline. I tried scrubbing with soap, coconut oil and nothing would budge it. I begged for her to try and restore my hair to a light colour. She refused stating I knew my hair would turn black/red which was a complete lie. She also refused to colour correct my hair or offer a refund. I asked if she could at the very least budge the stains from my forehead to which she said they did not have anything in the salon. She said I should use milk. Milk does not work. In the short she was shouting at me down the phone - I am quite a timid person and just went into tears. I begged to talk to the salon manager but she was not in on either day.
I am now in the situation where I have wrote a formal letter to the salon manager by recorded mail. I have explained all the above with photos. I am scared to go into the salon even if they do offer to correct the colour as I have lost faith in their skills, experience and customer service. I feel I have no choice but to request a refund which I have never had to do anywhere. I am going to have to pay for a colour correction at another salon which is expensive... I have now both a wedding and a funeral I need to attend in one week's time and I cannot bring myself to leave the house.
As the hairdresser refused to correct or do anything to my hair. I feel I am in my right to try another salon. I got a consultation at another salon who was horrified at the result. They too are a Tigi salon. The new salon points out how the regrowth is still showing. She lifts sections of hair to show how the orange and red are glowing through and look uneven. The new salon is very popular and fully booked all the time, the new salon feels so sorry for me they have bent over backwards to fit me in this week.
What rights do I have to request a refund from the other salon? What can I do when a salon refuses to help? I am so upset but don't want the same thing to happen to someone else either. I was overcharged also by an amount I did not agree to (ok I did put PIN in but I was upset and told forcefully I had to pay.) The hair disaster salon lady has no customer skills and no empathy. What can I do?
Hair before and long:
Light chestnut desired colour
How my hair turned out:
I
