Can anyone help me with this matter please !
I wont name the brand for now ,just wondering where I go from here.
So I recently orderd a set of hair extensions for a client in dark shades. 3 / 4
When recieved the ends of the hair was considerably darker. The top was ish match to the colour swatch the ends a few shades darker.
When I contacted the company after around 30 emails all they did was credit my acount with £10.. after me spending around £260
So I didnt have time and just orderd a new set for my client as she was new and I didn't want her to wait around as the company was not willing to do alot and she had already paid a deposit.
New hair comes. Orderd all shade #4 and the colour matches by the bond slightly and not the end. ( very dark again ) but I had no choice but to fit them hoping it would blend in because of all the waiting around and problems.
I emailed the company again and this was the response I got...
Good morning
Thank you for contacting us.
Please do not worry, this is normal with high quality Remy hair.
When manufacturing very high quality raw hair material where the cuticles run in the same direction, the top newer part of the hair absorbs different amounts of pigmentation than the older lower part. In most colours this is not very noticeable, however in some shades it is. This is a good indication that the hair you have purchased is fully remy cuticle correct as this is the product in its natural state.
Hair which is lower quality Non-Remy or hair which is mixed with synthetic or other fibres will have a continuous colour right the way through the hair shaft.
Where should I go from here as I am not happy having spent over £500 but they seam to just give this same answer or not respond.
I wont name the brand for now ,just wondering where I go from here.
So I recently orderd a set of hair extensions for a client in dark shades. 3 / 4
When recieved the ends of the hair was considerably darker. The top was ish match to the colour swatch the ends a few shades darker.
When I contacted the company after around 30 emails all they did was credit my acount with £10.. after me spending around £260
So I didnt have time and just orderd a new set for my client as she was new and I didn't want her to wait around as the company was not willing to do alot and she had already paid a deposit.
New hair comes. Orderd all shade #4 and the colour matches by the bond slightly and not the end. ( very dark again ) but I had no choice but to fit them hoping it would blend in because of all the waiting around and problems.
I emailed the company again and this was the response I got...
Good morning
Thank you for contacting us.
Please do not worry, this is normal with high quality Remy hair.
When manufacturing very high quality raw hair material where the cuticles run in the same direction, the top newer part of the hair absorbs different amounts of pigmentation than the older lower part. In most colours this is not very noticeable, however in some shades it is. This is a good indication that the hair you have purchased is fully remy cuticle correct as this is the product in its natural state.
Hair which is lower quality Non-Remy or hair which is mixed with synthetic or other fibres will have a continuous colour right the way through the hair shaft.
Where should I go from here as I am not happy having spent over £500 but they seam to just give this same answer or not respond.