Can anyone advise of somewhere I can send hair to be independently tested?
I have a client who is looking for a refund as she claims the hair I’ve supplied was of poor quality and started to Matt after 4 weeks.
She had a toner applied as the colour wasn’t a perfect match and when I saw her a few weeks later the hair was really dry so I recommended a treatment.
She’s came back saying the hair is the problem, she’s worn extensions for years so knows how to care for them etc etc.
I’ve offered to replace the hair or a partial refund as I can’t be dealing with the abuse I’m getting and awaiting feedback, but for my own benefit I would like to know what the problem is as I can see they were badly bunching after a few weeks. I suspect poor aftercare but the she’s worn hair for years so can’t see why it would have been.
Thanks in advance!
I have a client who is looking for a refund as she claims the hair I’ve supplied was of poor quality and started to Matt after 4 weeks.
She had a toner applied as the colour wasn’t a perfect match and when I saw her a few weeks later the hair was really dry so I recommended a treatment.
She’s came back saying the hair is the problem, she’s worn extensions for years so knows how to care for them etc etc.
I’ve offered to replace the hair or a partial refund as I can’t be dealing with the abuse I’m getting and awaiting feedback, but for my own benefit I would like to know what the problem is as I can see they were badly bunching after a few weeks. I suspect poor aftercare but the she’s worn hair for years so can’t see why it would have been.
Thanks in advance!