Hello
I've never had a client that been like this and need some advice please.
On Saturday my stylist put half an head of micro loops hair extensions in and and full head colour on to before the hair extensions to match.
When she left the salon she was over the moon happy with her hair loved it even her friend who was with her loved her hair.
Saturday night came and she was sending me message on how unhappy her husband is. And if it could be blended some more, Explained it can be but the salon will be closed for a couple of days due to me have an operation. she was fine with it.
Sunday morning 8o'clock she was still sending message on how unhappy her husband is and these no difference and not happy with her hair. Sunday evening she yet again sent me message saying that her hair had fallen out. i was in shock and text her straight back what do you mean?? One Just One of the mirco loops had come out when she was brushing her hair.
Now Monday day of my operation she text me good luck in the morning. then while i was in the room she sent me a text she not happy wants a full refund and what she paid is nothing at all.
This never happen and no idea what to say i have said we can correct and blend in more when the salon open. instead she message saying she wants them to be removed and a full refund. Her partner is not happy at all and thinks we have rob her
The client also washed her hair already not with any products bought from this salon even when offered and also using a normal hair brush when been through aftercare and give her a leaflet to look over in her own time
Now while i've got home from my operation she keeps ring my phone when i'm on bed rest
feel shocking but no idea what to do and not got a full business head at moment.
could someone help me
I've never had a client that been like this and need some advice please.
On Saturday my stylist put half an head of micro loops hair extensions in and and full head colour on to before the hair extensions to match.
When she left the salon she was over the moon happy with her hair loved it even her friend who was with her loved her hair.
Saturday night came and she was sending me message on how unhappy her husband is. And if it could be blended some more, Explained it can be but the salon will be closed for a couple of days due to me have an operation. she was fine with it.
Sunday morning 8o'clock she was still sending message on how unhappy her husband is and these no difference and not happy with her hair. Sunday evening she yet again sent me message saying that her hair had fallen out. i was in shock and text her straight back what do you mean?? One Just One of the mirco loops had come out when she was brushing her hair.
Now Monday day of my operation she text me good luck in the morning. then while i was in the room she sent me a text she not happy wants a full refund and what she paid is nothing at all.
This never happen and no idea what to say i have said we can correct and blend in more when the salon open. instead she message saying she wants them to be removed and a full refund. Her partner is not happy at all and thinks we have rob her
The client also washed her hair already not with any products bought from this salon even when offered and also using a normal hair brush when been through aftercare and give her a leaflet to look over in her own time
Now while i've got home from my operation she keeps ring my phone when i'm on bed rest
feel shocking but no idea what to do and not got a full business head at moment.
could someone help me
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