Hairdreamed
Member
Hello
Month ago had a client for full head microrings on short hair.
Did the colour match, explained pro and against to the client, asked her to sign the consultation form.
Today she is back to me claiming bad hair quality. She says they tangled and messy.
Have contacted my hair supplier to see if the batch could be faulty as this has never happened since i started a year ago. They said got no complaints,
Offered the girl free hair removal and hair refund.
But she insists on full hair free of charge. She is really pushy, wants to get it done in 2 days and we are really busy in the salon so no hope to fit her in.
Plus I have no idea if she wont be back in the next 4 weeks claiming again.
She signed a disclaimer saying no refunds after getting the hair done but I want to be fair and offered to meet her half way. She doesnt accept that.
What should i do? Plese help.
p.s. i am sure somewhere was a similar post but i dont really have time to go thru as she is back tomorrow morning. apologies.
Month ago had a client for full head microrings on short hair.
Did the colour match, explained pro and against to the client, asked her to sign the consultation form.
Today she is back to me claiming bad hair quality. She says they tangled and messy.
Have contacted my hair supplier to see if the batch could be faulty as this has never happened since i started a year ago. They said got no complaints,
Offered the girl free hair removal and hair refund.
But she insists on full hair free of charge. She is really pushy, wants to get it done in 2 days and we are really busy in the salon so no hope to fit her in.
Plus I have no idea if she wont be back in the next 4 weeks claiming again.
She signed a disclaimer saying no refunds after getting the hair done but I want to be fair and offered to meet her half way. She doesnt accept that.
What should i do? Plese help.
p.s. i am sure somewhere was a similar post but i dont really have time to go thru as she is back tomorrow morning. apologies.