Hi there I’m new to this forum,
I have an issue which I’m praying someone can help me get to the bottom of!
I use matrix in my salon.
love the range and have no issues, except sometimes when using colour sync.
In the past I’ve had clients complain after their first wash at home (after minimum 48 hours as I recommend) that their hair feels sticky/waxy, cannot get their hands through it when it’s dry.
Not all of our clients say this but there are a good few that do.
It will feel like this even after washing again for a good 2 weeks.
At first I thought not a lot of it but I have done a toner myself at home the other day on my hair and the exact same thing has happened, I can now see their frustration!
All my clients use the biolage range at home when washing their hair and so do I.
they say after a week or 2 their hair feels perfect but obviously the first 2 weeks are always this problem.
I advise to use the cleanse shampoo when it feels like this, but this never helps.
I rinse all my colours very thoroughly on the day of colouring their hair and it feels beautiful so I can’t understand why this happens when they wash it at home.
can anyone advise any further on this or have had the same problem with this range?
many thanks! X
I have an issue which I’m praying someone can help me get to the bottom of!
I use matrix in my salon.
love the range and have no issues, except sometimes when using colour sync.
In the past I’ve had clients complain after their first wash at home (after minimum 48 hours as I recommend) that their hair feels sticky/waxy, cannot get their hands through it when it’s dry.
Not all of our clients say this but there are a good few that do.
It will feel like this even after washing again for a good 2 weeks.
At first I thought not a lot of it but I have done a toner myself at home the other day on my hair and the exact same thing has happened, I can now see their frustration!
All my clients use the biolage range at home when washing their hair and so do I.
they say after a week or 2 their hair feels perfect but obviously the first 2 weeks are always this problem.
I advise to use the cleanse shampoo when it feels like this, but this never helps.
I rinse all my colours very thoroughly on the day of colouring their hair and it feels beautiful so I can’t understand why this happens when they wash it at home.
can anyone advise any further on this or have had the same problem with this range?
many thanks! X