Nettysheer
Well-Known Member
Hi everyone .
Do you ever have those clients that just aren't ever happy!
So I did a root stretch on a lady see below
I did this exactly 1 month ago. She had long grown out half head highlights. I
Used 6/0 and 7/0 with colour touch and 1.9 as she has zero white hair and her natural is 7.
I have received a message today saying she isn't happy with the colour it's faded to....
Bearing in mind it's likely she's washed it over 24 times ( with cheap shampoos as she never takes my advice to buy a good colour shampoo) what would you advise?
Would you use something from koleston perfect or illuminati range even though she doesn't technically need it?
Or would you root stretch again with a 6/0?
Or do I simply explain this is what happens with hair colour and she needs to just book in for another colour and charge normal.
I asked her if she was happy with the colour when it was first done and she said yes. It's just one month later!!!
Is this my fault .... wrong use of colour etc originally or is she expecting too much after nearly a five week colour?
Thanks in advance x
Do you ever have those clients that just aren't ever happy!
So I did a root stretch on a lady see below
I did this exactly 1 month ago. She had long grown out half head highlights. I
Used 6/0 and 7/0 with colour touch and 1.9 as she has zero white hair and her natural is 7.
I have received a message today saying she isn't happy with the colour it's faded to....
Bearing in mind it's likely she's washed it over 24 times ( with cheap shampoos as she never takes my advice to buy a good colour shampoo) what would you advise?
Would you use something from koleston perfect or illuminati range even though she doesn't technically need it?
Or would you root stretch again with a 6/0?
Or do I simply explain this is what happens with hair colour and she needs to just book in for another colour and charge normal.
I asked her if she was happy with the colour when it was first done and she said yes. It's just one month later!!!
Is this my fault .... wrong use of colour etc originally or is she expecting too much after nearly a five week colour?
Thanks in advance x