Hi, first post on here so please bare with me lol.
I have owned a large salon for over 12 years, only employed level 3 qualified beauty therapists, and not once have I had any complaints, problems or claims against my company.
Problem....
We have a customer who has had HD eyebrows done, and two weeks later we have a letter from solicitors asking us to send a copy of our insurance to proceed with an injury claim !!
Now, we always have, always will and DID do test patches for HD brows and all tinting, at least 24 hours before any treatment. We always write on record cards test patch complete and ok. We use a computer system, appointment book and card method to record everything.
We are probably the most professional salon in the area, we trained environmental health department and training standards on tanning 0.3 regulations, we were the first salon in our county to pass these regulations. We changed our tanning age rules from 16 to 18 years of age, a year before we needed to.
We train all our staff and pay for them to attend courses on new methods and products, then we let them practice on friends and relatives free for 6/8 weeks until we feel they are fully ready to treat paying customers.
We have never seen or heard from this customer at all since the treatment, no phone call, not seen any injury we may or may not have caused, so we have no way of knowing what is wrong or what may have happened.
Has anyone else had this issue ?.
What was the outcome if so ?.
We are very conscious of health and safety, have a 100% satisfaction rate with not one problem from any treatment in over 12 years.
Customer SHOULD have contacted us as soon as she had a problem !, but she went straight to her solicitors. Very unfair.
I have owned a large salon for over 12 years, only employed level 3 qualified beauty therapists, and not once have I had any complaints, problems or claims against my company.
Problem....
We have a customer who has had HD eyebrows done, and two weeks later we have a letter from solicitors asking us to send a copy of our insurance to proceed with an injury claim !!
Now, we always have, always will and DID do test patches for HD brows and all tinting, at least 24 hours before any treatment. We always write on record cards test patch complete and ok. We use a computer system, appointment book and card method to record everything.
We are probably the most professional salon in the area, we trained environmental health department and training standards on tanning 0.3 regulations, we were the first salon in our county to pass these regulations. We changed our tanning age rules from 16 to 18 years of age, a year before we needed to.
We train all our staff and pay for them to attend courses on new methods and products, then we let them practice on friends and relatives free for 6/8 weeks until we feel they are fully ready to treat paying customers.
We have never seen or heard from this customer at all since the treatment, no phone call, not seen any injury we may or may not have caused, so we have no way of knowing what is wrong or what may have happened.
Has anyone else had this issue ?.
What was the outcome if so ?.
We are very conscious of health and safety, have a 100% satisfaction rate with not one problem from any treatment in over 12 years.
Customer SHOULD have contacted us as soon as she had a problem !, but she went straight to her solicitors. Very unfair.