Vicki laws
New Member
I'm really at my ends with this one and dint know what to do so any help and advice would be much appreciated I did a clients hair 11 weeks ago lifted from black to a nice mushroom brown the client was wanting to go silver but I did advise this would take lots of sittings as it was years of black box dye today I received a message with pictures attached saying all her hair had snapped off and she had been to 2 other hair salons and they said her hair was over processed I messaged back in total shock as it was a mess loads shorter with short snapped bits her hair was long and in nice Condition when she left me I asked her when did she notice the damage she said the next day and she has spent 100 on hair care products and visited 2 other salons I then asked her why she didn't contact me immediately if she noticed damage as I would ha e been able to check her hair and offer treatment if needed she didn't reply but reacted with a laughing face I'm very hurt by this and I don't know what to do or if she can try and claim from me I will attach the photo of her hair when she left and one she sent today her hair was a bit dry on ends but for it to get like this I'm honestly baffled she did say she had 6 inch cut off off another salon I'm really upset buy this any help or advice would be appreciated thankyou