Hi,
We had a client have her hair coloured (non bleach) and 6 days later as she is packing to go on holiday she has just rung to say there is bleach on the neck (i assume she means colour)
We asked her to come in and show us - "but i am very busy packing, i'll try and come in, might be tomorrow"
I asked her why she only noticed now after all this time and she has washed it since too!!
What are our rights, do we have to replace it? Does she have to show us a receipt for it?
Please help!!!
We had a client have her hair coloured (non bleach) and 6 days later as she is packing to go on holiday she has just rung to say there is bleach on the neck (i assume she means colour)
We asked her to come in and show us - "but i am very busy packing, i'll try and come in, might be tomorrow"
I asked her why she only noticed now after all this time and she has washed it since too!!
What are our rights, do we have to replace it? Does she have to show us a receipt for it?
Please help!!!