rachie34
Member
hi all,
i have a HUGE problem+i need some help urgently please!!!!!!!!
one of the girls in my salon highlighted the top of a girls hair. (she had extensions in the back) she has come back in today complaining that the conditioner used when taking the highlighting cap off has pulled her extensions down her hair. she's saying its going to cost a fortune to get them re-done+she expects us to pay......i don't know the 1st thing about extensions so i haven't a clue here......she says all her bonds are now showing at the back+she has to pin her hair up......i had a quick look+her bonds are bright blue,yet she says they weren't that colour when she got them done!
i can't ask the girl who highlighted it because she's just gone on holiday for a week..........
help please.........am i going to have to phone my insurance company.....or is she pulling the wool?
i have a HUGE problem+i need some help urgently please!!!!!!!!
one of the girls in my salon highlighted the top of a girls hair. (she had extensions in the back) she has come back in today complaining that the conditioner used when taking the highlighting cap off has pulled her extensions down her hair. she's saying its going to cost a fortune to get them re-done+she expects us to pay......i don't know the 1st thing about extensions so i haven't a clue here......she says all her bonds are now showing at the back+she has to pin her hair up......i had a quick look+her bonds are bright blue,yet she says they weren't that colour when she got them done!
i can't ask the girl who highlighted it because she's just gone on holiday for a week..........
help please.........am i going to have to phone my insurance company.....or is she pulling the wool?