hi all
right i did this ladys nails a few weeks ago and when she came back for her infill she said all her nails fell off !
so i did her a new set of fabric that day (not free of cause) and she booked up for her infills for two weeks time when her next appointment came i realized i had booked it for my day off so i lefted it and went into work just for that appointment and she never turned up or even rang me so i rang her to remind her that she had an appointment and forgotten it and did she wont to book another one she said no so i told her that i had a £5 cancellation fee cause no notice was given she said ok so i sent her a letter saying that her infills are due and if she know longer wants them on then to come back to me and have them professionally removed
anyway got into work yesterday and had this letter from her it reads like this
after the second set of nails all fell off with in a week ,i dont need them professionally removed and frankly i dont know how you can call yourself this as your work isnt up to standard .and as you didnt inform me of a cancellation fee previously i dont feel obliged to pay one.
after reading this i feel like given up and stop doing nails but then if they all fell off why didnt she come back and tell me or even say anything when i rang her. i am sure i did the prep right on the nail what else could i have done?
am i totally useless i feel really down about this and wanted to let you all no to see what you think
thanks for listening vic
cornwall
right i did this ladys nails a few weeks ago and when she came back for her infill she said all her nails fell off !
so i did her a new set of fabric that day (not free of cause) and she booked up for her infills for two weeks time when her next appointment came i realized i had booked it for my day off so i lefted it and went into work just for that appointment and she never turned up or even rang me so i rang her to remind her that she had an appointment and forgotten it and did she wont to book another one she said no so i told her that i had a £5 cancellation fee cause no notice was given she said ok so i sent her a letter saying that her infills are due and if she know longer wants them on then to come back to me and have them professionally removed
anyway got into work yesterday and had this letter from her it reads like this
after the second set of nails all fell off with in a week ,i dont need them professionally removed and frankly i dont know how you can call yourself this as your work isnt up to standard .and as you didnt inform me of a cancellation fee previously i dont feel obliged to pay one.
after reading this i feel like given up and stop doing nails but then if they all fell off why didnt she come back and tell me or even say anything when i rang her. i am sure i did the prep right on the nail what else could i have done?
am i totally useless i feel really down about this and wanted to let you all no to see what you think
thanks for listening vic
cornwall