yourbohobeautygirl
Member
Hi ladies! Need your help how to deal with this situation
I have a client (older lady) who comes in for regular facials (every month). Her skin is very dehydrated which we are working on and she is using recommended products at home.
a couple of facials ago she came in and said that her last facial had given her a ‘reaction’. As I had used slightly more active products I apologised and said we would stick with more gentle products at this point as her skin is not yet ready. I had not seen her skin and it was fine on the day she came in.
no more was said for a couple more facials until her last one 2 days ago. She calls up again to say she’s had the SAME reaction. She says she was red hot and itchy but just on her neck ? I had not used any different products to the time before and I explained if it was an allergic reaction then it would be all over her face as well as on her neck. In the end I asked for a photo so I could assess accordingly.
when she sent the photo I had to hold my tongue. The ‘reaction’ she’s had on her neck looks like a tiny red mark, more like a mosquito bite. Nothing like I was imagining. So I’m failing to believe this was anything I’ve done in my facial and it is more likely a mosquito bite or somewhere she’s itched and made it red.
but how do I say this to her without her sounding rude? She’s adamant it’s a reaction to the products in her facial but it’s such a small area I don’t believe it is....
Thanks in advance
I have a client (older lady) who comes in for regular facials (every month). Her skin is very dehydrated which we are working on and she is using recommended products at home.
a couple of facials ago she came in and said that her last facial had given her a ‘reaction’. As I had used slightly more active products I apologised and said we would stick with more gentle products at this point as her skin is not yet ready. I had not seen her skin and it was fine on the day she came in.
no more was said for a couple more facials until her last one 2 days ago. She calls up again to say she’s had the SAME reaction. She says she was red hot and itchy but just on her neck ? I had not used any different products to the time before and I explained if it was an allergic reaction then it would be all over her face as well as on her neck. In the end I asked for a photo so I could assess accordingly.
when she sent the photo I had to hold my tongue. The ‘reaction’ she’s had on her neck looks like a tiny red mark, more like a mosquito bite. Nothing like I was imagining. So I’m failing to believe this was anything I’ve done in my facial and it is more likely a mosquito bite or somewhere she’s itched and made it red.
but how do I say this to her without her sounding rude? She’s adamant it’s a reaction to the products in her facial but it’s such a small area I don’t believe it is....
Thanks in advance