Beautyjo34
New Member
Hi all. Needing some advice beauty related.
I've recently started a new job as a therapist a salon that's predominantly hairdressing but has a beauty salon also.
I was really positive about it got my product training in 2 months time for facials and also getting eyelash extension training. I'm working part time to eventually go full time to replace a really popular therapist who is moving on in a few weeks time.
However I feel under pressure to live up to this therapists reputation as she is handing all her clients to me, and they love her as she is such a good therapist and personalises each treatment and has such a good rapport with her clients. I am so nervous that I will be trying so hard to emulate her that I won't be able to act natural and be myself.
Also this salon has a lot of emphasis on retailing, be it products or services. I had a difficult first Saturday where the beauty salon was quiet and hairdressing was busy and was expected to go up to hairdressing clients to introduce myself offer them a file and polish and also to talk about beauty services with the hope of getting them to book in. Sounds ok but I just felt so nervous especially as I had only just started working at the place and I just felt it so hard to find the right words to say and felt like I was being looked at like I was an idiot for approaching them. Felt so unnatural to me and nerves completely got in the way. At one point I felt like I was going to start crying, had to try retail a hand cream and felt like such a sales pusher. The fact I was aware that management were watching me also put me off.
I managed to get a few file and polishes and got a lady upstairs for an eyebrow and lip wax, which was good but the lady I was asked to retail the hand cream to went really weird as soon as I spoke to her about it and ended up being rude to the hairdresser as a result and I felt like it was my fault as I mucked up the retailing. Bearing in mind I've not had my product training was told to research it online before approaching her. I told them it was too much on the first day and they were u understanding and said they would ease me into it but this was a big part of my role and the reason I was hired was because they thought I could do it.
So I'm just really looking for retailing tips and how to be natural and not pushing your services and products into hair clients. I don't want to give the salon a bad reputation. I've had spa experience mostly and is so different to what I'm used to. But I want to do well.
Thanks
I've recently started a new job as a therapist a salon that's predominantly hairdressing but has a beauty salon also.
I was really positive about it got my product training in 2 months time for facials and also getting eyelash extension training. I'm working part time to eventually go full time to replace a really popular therapist who is moving on in a few weeks time.
However I feel under pressure to live up to this therapists reputation as she is handing all her clients to me, and they love her as she is such a good therapist and personalises each treatment and has such a good rapport with her clients. I am so nervous that I will be trying so hard to emulate her that I won't be able to act natural and be myself.
Also this salon has a lot of emphasis on retailing, be it products or services. I had a difficult first Saturday where the beauty salon was quiet and hairdressing was busy and was expected to go up to hairdressing clients to introduce myself offer them a file and polish and also to talk about beauty services with the hope of getting them to book in. Sounds ok but I just felt so nervous especially as I had only just started working at the place and I just felt it so hard to find the right words to say and felt like I was being looked at like I was an idiot for approaching them. Felt so unnatural to me and nerves completely got in the way. At one point I felt like I was going to start crying, had to try retail a hand cream and felt like such a sales pusher. The fact I was aware that management were watching me also put me off.
I managed to get a few file and polishes and got a lady upstairs for an eyebrow and lip wax, which was good but the lady I was asked to retail the hand cream to went really weird as soon as I spoke to her about it and ended up being rude to the hairdresser as a result and I felt like it was my fault as I mucked up the retailing. Bearing in mind I've not had my product training was told to research it online before approaching her. I told them it was too much on the first day and they were u understanding and said they would ease me into it but this was a big part of my role and the reason I was hired was because they thought I could do it.
So I'm just really looking for retailing tips and how to be natural and not pushing your services and products into hair clients. I don't want to give the salon a bad reputation. I've had spa experience mostly and is so different to what I'm used to. But I want to do well.
Thanks