Hospital from lash extension. Am I responsible?

[jcb85]

If I were in your position I would carry out no more treatments until I had had some refresher training.
I also think you should get some written instructions from your insurance company as to how to handle this; do they want you to keep in touch with the client? Should any communication be written and not verbal?
I genuinely hope for a positive outcome for your client and for you, but treat this as a wake up call; get reassessed to ensure that your technique is up to scratch.

Hi Lynne,

Thanks for your reply and opinion.
Maybe I confused people when I said this was the first one in 16 months - I meant the first client to have a reaction since I started 16 months ago
I qualified beginning of 2011 and have done lashes non-stop since then so am very comfortable and confident in my technique and with my Pre/aftercare also.
As I said before, I ALWAYS ensure everything is clean and sterilised and NEVER re-use anything apart from my tweezers.
Salon Gold have been very helpful and informative so that part is all taken care of thankyou

I felt awful for this poor girl and guilty of course - who wouldn't? But I know this was not due to any negligence on my part as I did everything I should have done.

I suppose i was hoping to reach out to others that had had such an unfortunate incident to re-assure myself more

Thanks for all your helps guys - much appreciated

Xx

 

[eyespy]

My mother had quite a bad reaction to Flirties a couple of months back. Her eyes were swollen and looked horrific and upon taking them off them came down quite quickly. I have only ever had this happen once in 2 years (glad it was my mum really!)

 

[Miss Sylk]

Some people need sensitive glue or just cant even tolerate sensitive glue either, simple as that.

Its a risky treatment as far as beauty therapy goes. I imagine there are a high number of reactions in this treatment. Ive only had 1 in 2 years and it was developed after her having lashes for 2 years and she was over 50 and its just tough, her body cant tolerate the glues anymore, i tried to work it out for months and the answer may never be known, even by a eye specialist, but you dont need to know that you just dont do it on those people anymore.

Everyone should do a patch test (however i was advised by marvel lash trainer i dont have to??? if anyone knows about this please advise me why she said i dont) and advise your client that even though the test is done behind the ear, the eye can sometimes still react and to come back to get removed asap and see doctor.

Like anything that goes near the eye, its a risk as eyes are naturally sensitive.

Yes contact lense wearers get infections often so it may not be your lashes/technique or glue.

Just dont let her have them again. x

 

[eyespy]

Everyone should do a patch test (however i was advised by marvel lash trainer i dont have to??? if anyone knows about this please advise me why she said i dont) and advise your client that even though the test is done behind the ear, the eye can sometimes still react and to come back to get removed asap and see doctor.

Yes you have to do a patch test - go by your insurance. Mine states if I dont then I am not covered - my trainer told me to put it on the inner of the elbow!

Please note although 'trainers' are telling you to do this, the glue SHOULD NOT be coming into contact with the skin. This is often stated on the glue instructions. A correct patch test consists of attaching a couple of lashes to the natural lashes on the corner of the eye. This is the only way you will know if there is a reaction (anywhere else is unlikely to affect the eye area which means if they then have a reaction they will once you have spent 2 hours of your time doing a full set)

I hope this helps. I know there has been loads and loads on the forum but its so important as without the patch test you might as well not have insurance

H x

 

[Tinxy]

Sorry but the general statement that contact wearers get infections often is a little too sweeping... I've worn contact lenses since I was 18 and I've never have an infection in all that time. Assuming something is due to contact lenses without the benefit of the appropriate medical training and having seen the client to diagnose really worries me. Pass the matter to the insurance company, make sure your papers are in order and if you know you followed your insurers guidelines then by all means feel bad for the client but don't let it get you down.

 

[Miss Sylk]

Sorry but the general statement that contact wearers get infections often is a little too sweeping... I've worn contact lenses since I was 18 and I've never have an infection in all that time. Assuming something is due to contact lenses without the benefit of the appropriate medical training and having seen the client to diagnose really worries me. Pass the matter to the insurance company, make sure your papers are in order and if you know you followed your insurers guidelines then by all means feel bad for the client but don't let it get you down.

From what ive read nobody is assuming its due to contact lenses? were all baffled, as it seems it could be many things that caused the eye issue, my client was too a contact lense wearer.

Seems even the eye consultant didnt say exactly what it was either. Same goes for my client, for months she saw doctors and consultants and got no diagnosis or help. Basically me and the doctors gave the same conclusion much to her disappointment, "you cant wear them and we dont know why" .

 

[Miss Sylk]

Yes you have to do a patch test - go by your insurance. Mine states if I dont then I am not covered - my trainer told me to put it on the inner of the elbow!

Please note although 'trainers' are telling you to do this, the glue SHOULD NOT be coming into contact with the skin. This is often stated on the glue instructions. A correct patch test consists of attaching a couple of lashes to the natural lashes on the corner of the eye. This is the only way you will know if there is a reaction (anywhere else is unlikely to affect the eye area which means if they then have a reaction they will once you have spent 2 hours of your time doing a full set)

I hope this helps. I know there has been loads and loads on the forum but its so important as without the patch test you might as well not have insurance


H x

Im going to send my training a provider a little email!!

 

[jurate]

Well, ive been watching this thread quietly...

... i have been told by my training provider i didnt need to patch test... ive also been told that if the person is not allergic to eyelash tint, they wont be allergic to glue...

...

I do patch test however.

Jurate xx

 

[Lynne Baker]

You would need to check with your particular insurer about patch testing.
For instance BABTAC allows me to spray tan pregnant women with Fake Bake but other insurers won't cover it.

 

[beauty_sarah]

Well, ive been watching this thread quietly...

... i have been told by my training provider i didnt need to patch test... ive also been told that if the person is not allergic to eyelash tint, they wont be allergic to glue...

...

I do patch test however.

Jurate xx

Different brands r different!
Patch testing is there for a reason!!!!

 

[ClaireL]

Hi

I agree with Beautilicious24 there are possible other variants here as it was the eye with the contact lenses, Im not saying it is or isnt but has she changed any products she uses for her contact lenses?

Hope it all works out ok

xx

 

[elliebee]

There are so many differing pieces of advice on this.

You will be told one thing by your training provider.

You will get lots of opinions from various geeks on here.

You will get different advice from your insurer.

What you must remember is this:

If there is a problem, you will be relying on your insurer to advise you. Your policy will only be valid if you have followed the advice OF YOUR INSURER.

Regardless of what anyone else tells you (or what you have been taught) FIND OUT WHAT YOUR INSURANCE COMPANY ADVISES AND FOLLOW THEIR GUIDELINES

Otherwise, your policy will be worthless.

 

[Lynne Baker]

Hale-flippin-luhah!

I do wish people would realise that it doesn't matter what your Aunty Mabel, your next door neighbour or random people on the internet think; the ONLY opinion that matters in such cases is your insurance company.
It might not be what you want to hear but them's the breaks. Sorry.

 

[Divine h & b]

Thanks everyone for your replies.

I asked her where they scraped glue from on her eyelid i.e inside or outside as Im curious to what happened.

She then told me they scraped it from the lash?! So that's changed now oddly.

Xx

Keep every message email you both send especially now information has changed - better to be safe than sorry.

 

[lintably]

Hi,

I've had multiple issues with Eyelash Emporium glue. I brought my problems to their attention at a beauty show and they seemed supremely uninterested.

When I first odered this glue my client complained of stinging during the proceedure. She was not a new client so this was someone used to extensions. Previously I had been using Blink Q1 on her.

I asked another lash technicial to compare with the Eyelash Emporium glue with the glue she was using. She found it to be VERY stingy and unpleasant as compare to her glue as well.

Before ceasing to use it I also had a similar problem to yours, with a person having a scaley patch develop only on one eye. Their eye also had stinging and swelling. Not enough to go to the hospital, but enough that they needed to use antihistamine and a cream on the eyelid.

I personally will never EVER use eyelash emporium glue again!

 

[billie173]

Hi,

I've had multiple issues with Eyelash Emporium glue. I brought my problems to their attention at a beauty show and they seemed supremely uninterested.

When I first odered this glue my client complained of stinging during the proceedure. She was not a new client so this was someone used to extensions. Previously I had been using Blink Q1 on her.

I asked another lash technicial to compare with the Eyelash Emporium glue with the glue she was using. She found it to be VERY stingy and unpleasant as compare to her glue as well.

Before ceasing to use it I also had a similar problem to yours, with a person having a scaley patch develop only on one eye. Their eye also had stinging and swelling. Not enough to go to the hospital, but enough that they needed to use antihistamine and a cream on the eyelid.

I personally will never EVER use eyelash emporium glue again!

Hi
This is the first ever post I seen someone not like eyelash emporium did u speak to wilma the director I would be shocked if she seemed in interested u should email her direct she is such a lovely woman and brilliant trainer x

 

[totalbeauty2012]

ive just had the same problem with a new client of mine.
ive been doing lashes for 3 years now, i use nova lash glue, never had any reactions.
this new client has experienced reactions in the past when she has had them done elsewhere so i did a patch test a week before which was absolutely fine.
i did her lashes in the morning last thursday and by the evening they were red and itchy.. she had since been to the hospital to get anti biotics.
ive told her to to have them done anymore as she has had bad reactions before.
she says she is not allergic to anything , but there must be something in the glues that have been used that she is allergic too.

nighmare!!!!
x

 

[squeakydee]

I think if a prospective client told me they had reacted to lashes in the past, I would refuse to treat them point blank! I wouldn't dare risk their health (or my reputation), its just not worth it. I know chemical ingredients vary from brand to brand but once they become sensitized its just a matter of time.

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