Lately I’ve been having a lot of clients show up late to me. I used to just laugh and say “it’s ok” when they gave me some BS excuse as to why they were late to an appt they JUST MADE. But it’s not ok and I need to find away to respond to their excuses that doesn’t sound too mean but isn’t saying it’s ok either.... but if they’re more than 15 minutes late I make them reschedule no matter what. I’m not trying to train clients to think they can keep doing that. Thanks!