As above, for Mobile Geeks, how do you handle awkward family members whilst you are mobile?
For example, naughty children touching your things ignoring their Mum who is telling them to stop; naughty children who are touching your things and their Mum not batting an eyelid; Husbands annoyed their wife hasnt told them you are coming or that they are paying...
Sounds random but I experience the above alot, not everyday but atleast every couple of weeks.
Last week I had to wait 20mins after packing up for my client to drive to cashline and return because her husband was livid she was getting her nails done and he refused to give her money to pay me, whilst I was sat there they argued like mad until she stormed out to go to the local shop whilst I sat there!
Last month I had someones child keep lifting my glitters, foils etc, my client did nothing so I politely made a joke about not touching other peoples things as they were expensive. She kept doing it, I looked at her Mum for back up, nothing, I told her again that she couldnt touch those things they cost alot of money to which my (regular) client snorted that it was only glitter so I told her each was £7.99 + vat...her little girl again lifted one opened it and tipped it over the floor, so i charged her mother who was livid - at me! Not the child!
I have handled naughty kiddies before, in the early days - and used to ignore them, lock my case etc, then i finally decided I would tell children off if their mum/my client did not. It usually works.
Last night, I found myself again in an awkward situation. A 7pm appt for a soak off and new set. She had tip & dip from me about 6 wks ago and 8 were still on but grown out so we decided to remove and do CND l&p. It was 8:45 and I was almost done - just doing her freehand nail art and her hubby came thru going mental that I was still there as the kids were not in bed, "hope we are not paying her by the f-ing hour!!!" etc....i politely said good nails take time and he just shook his head. 15min later i was packing up and he came through again and said to her that it was an f-ing joke and they were going to have that "same arguement" again - presumably they argued after i was last there as i recall being there at same time frame 7pm- and him being awkward then also.
How else would you handle these situations? I try to be professional but firm, but wondered if anyone could share any tips? I was really angry when I left last night thinking I was too slow - a set of enhancements takes me 75-90mins, removal on top, nail art etc - took me 2hr exactly, I personally thought that was fine!
I should also add that ontop of this her 3 yr old daughter was sat on the dining table leaning over watching me (also blocking my light) so I had to tell her just to shimmer over a few times, she just moved back again :lol:
I am slowly losing the will with clients families :-(
I suggested to my o/h finding a table to rent for 3 eves a week after new year but then thats an outlay isnt it...hmmm!
Sorry for whinging, just keen to hear an outside view...
Em xxx
For example, naughty children touching your things ignoring their Mum who is telling them to stop; naughty children who are touching your things and their Mum not batting an eyelid; Husbands annoyed their wife hasnt told them you are coming or that they are paying...
Sounds random but I experience the above alot, not everyday but atleast every couple of weeks.
Last week I had to wait 20mins after packing up for my client to drive to cashline and return because her husband was livid she was getting her nails done and he refused to give her money to pay me, whilst I was sat there they argued like mad until she stormed out to go to the local shop whilst I sat there!
Last month I had someones child keep lifting my glitters, foils etc, my client did nothing so I politely made a joke about not touching other peoples things as they were expensive. She kept doing it, I looked at her Mum for back up, nothing, I told her again that she couldnt touch those things they cost alot of money to which my (regular) client snorted that it was only glitter so I told her each was £7.99 + vat...her little girl again lifted one opened it and tipped it over the floor, so i charged her mother who was livid - at me! Not the child!
I have handled naughty kiddies before, in the early days - and used to ignore them, lock my case etc, then i finally decided I would tell children off if their mum/my client did not. It usually works.
Last night, I found myself again in an awkward situation. A 7pm appt for a soak off and new set. She had tip & dip from me about 6 wks ago and 8 were still on but grown out so we decided to remove and do CND l&p. It was 8:45 and I was almost done - just doing her freehand nail art and her hubby came thru going mental that I was still there as the kids were not in bed, "hope we are not paying her by the f-ing hour!!!" etc....i politely said good nails take time and he just shook his head. 15min later i was packing up and he came through again and said to her that it was an f-ing joke and they were going to have that "same arguement" again - presumably they argued after i was last there as i recall being there at same time frame 7pm- and him being awkward then also.
How else would you handle these situations? I try to be professional but firm, but wondered if anyone could share any tips? I was really angry when I left last night thinking I was too slow - a set of enhancements takes me 75-90mins, removal on top, nail art etc - took me 2hr exactly, I personally thought that was fine!
I should also add that ontop of this her 3 yr old daughter was sat on the dining table leaning over watching me (also blocking my light) so I had to tell her just to shimmer over a few times, she just moved back again :lol:
I am slowly losing the will with clients families :-(
I suggested to my o/h finding a table to rent for 3 eves a week after new year but then thats an outlay isnt it...hmmm!
Sorry for whinging, just keen to hear an outside view...
Em xxx