How do you keep a client coming back when there is lifting?

[JulesT]

I was wondering how do you keep a client coming back when the client has lifting...

I know sometimes I dont charge for the fill/full set if the lifting is really bad.

But I was wanting to see what others do to keep those clients coming back.

 

[Mieke]

I was wondering how do you keep a client coming back when the client has lifting...

I know sometimes I dont charge for the fill/full set if the lifting is really bad.

But I was wanting to see what others do to keep those clients coming back.

To my opinion you can,t untill you fix your lifting problem. When i had this when i started out i was obsessed with finding out what i did wrong and asked for help from my tutors. Lifting is mostly down to insufficiant prep of the natural nailplate, your mix ratio should be spot on every time again and keep away from the surrounding skin.
For me it is understandable from the customers point of view that if you get your nails done and you get lifting every time that you hook of at a certain point.

 

[debi.nails]

JulesT,
it's a difficult one. . . . no-one wants to spend hours in a salon getting their nails fixed, even if the nail tech doesn't charge for the repair. and at some stage that's not going to be economically viable for you!
ideally, you need to find out why your client is getting lifting.
what system do you use?
mieke is right, poor nail prep and working too close to the cuticles are the main reasons for lifting.
good luck, hun
debi

 

[Bagpuss]

Why do you think you are getting lifting ...?

Get to the bottom of the lifting and you will have solved your problem.

 

[VHunter]

Work as a team with your client.

I usually find that for those who are just starting out with enhancements, they'll get lift.
They're banging them about, not using their oil, not wearing gloves when house-keeping (cleaning products can be terrible) etc.
I explain it's an adjustment period. We keep them a tad short. I assure them that this phase will pass and we must work as a team.
Nails are JEWELS, NOT TOOLS!!
I remind that while enhancements are stronger than natural nails, they are not indestructible. I'll point out my nails - which are usually grown out to some degree - without any breaks, chips or lift; and tell them "you can do this too", you just need to learn how to use your hands.

Often clients will say "but I'm not rough with my hands"
I'll point out to them "you know how some people walk heavy thump thump thump, and some people walk softly?" Neither one or the other makes a concious effort to walk like that. Same thing with your hands, you may not think you are rough, but clearly you are from the lift.
I'll show with my hands, examples of ways to use them for everyday things, that make a difference.

Usually, by the 2nd or 3rd fill/rebalance, they have seen the light and are working "with" me and lifting is an issue of the past.

If it's not a question of how they are using them, BUT they are addicted to hand creams (usually full of petrolatum/petroleum jelly/mineral oil and other useless fillers), I explain to them that the cream is the problem, and to switch to the oil. I explain how it works. I use the example "you know if you put oil on a rusty door hinge, the squeak is gone but the rust is still there? Same with creams full of mineral oil or petrolatum. They hide the problem but don't fix it, they only sit on the skin etc. Natural oils are absorbed and actually FIX the problem"

I find this approach works very well. Because 99% of my clients are referrals, they have only to look at the nails of the person that referred them to see the truth behind my words. They know that so-n-so's nails don't lift, so it must be something they(the client) is doing wrong and not me, so they are willing to work with me.

hth's

 

[1999judy]

I was wondering how do you keep a client coming back when the client has lifting...

I know sometimes I dont charge for the fill/full set if the lifting is really bad.

But I was wanting to see what others do to keep those clients coming back.

You need to establish the cause of the lifting.
Is it improper prep or application?
Or is the client a picker?

 

[nail-chick]

I seem to have the same problem at times. I dislike the customers who "swear I don't pick at then and I do wear my gloves". Then they get upset when I charge them for the new nails.

Kathleen
My Nails Rock!

 

[blossom]

You need to establish the cause of the lifting.
Is it improper prep or application?
Or is the client a picker?

Exactly what I was thinking Judy.

The only clients I have who experience lifting are their own worst enemy, they're either pickers, won't wear gloves and don't use their oil or try to go 5 weeks between maintenance :irked: in which case, after making sure they understand what you expect from them in terms of homecare, if they're still lifting (and you are sure your prep and product application are bang on) just charge what you need to.

Is it all your clients or just a handful?

 

[cups1974]

Work as a team with your client.

I usually find that for those who are just starting out with enhancements, they'll get lift.
They're banging them about, not using their oil, not wearing gloves when house-keeping (cleaning products can be terrible) etc.
I explain it's an adjustment period. We keep them a tad short. I assure them that this phase will pass and we must work as a team.
Nails are JEWELS, NOT TOOLS!!
I remind that while enhancements are stronger than natural nails, they are not indestructible. I'll point out my nails - which are usually grown out to some degree - without any breaks, chips or lift; and tell them "you can do this too", you just need to learn how to use your hands.

Often clients will say "but I'm not rough with my hands"
I'll point out to them "you know how some people walk heavy thump thump thump, and some people walk softly?" Neither one or the other makes a concious effort to walk like that. Same thing with your hands, you may not think you are rough, but clearly you are from the lift.
I'll show with my hands, examples of ways to use them for everyday things, that make a difference.

Usually, by the 2nd or 3rd fill/rebalance, they have seen the light and are working "with" me and lifting is an issue of the past.

If it's not a question of how they are using them, BUT they are addicted to hand creams (usually full of petrolatum/petroleum jelly/mineral oil and other useless fillers), I explain to them that the cream is the problem, and to switch to the oil. I explain how it works. I use the example "you know if you put oil on a rusty door hinge, the squeak is gone but the rust is still there? Same with creams full of mineral oil or petrolatum. They hide the problem but don't fix it, they only sit on the skin etc. Natural oils are absorbed and actually FIX the problem"

I find this approach works very well. Because 99% of my clients are referrals, they have only to look at the nails of the person that referred them to see the truth behind my words. They know that so-n-so's nails don't lift, so it must be something they(the client) is doing wrong and not me, so they are willing to work with me.

hth's

I agree this is the same aproch i take with my clients Some times you just have to readjust what you are doing to there nails everyone has a different Makeup so why woulod the same process work on everyone?

 

[JulesT]

No, I dont have anymore lifting. I do have some clients that yes lift because they are prone to lifting. For example not using oil, gloves, etc.

But there are some clients who expect nails that are going to last forever, that they wont get a broken nail etc.

Mostly these clients have gone to salons that were not very reputable. Not clean, use MMA., and expect things that are not always realistic. I know it comes down to education.

I was just wondering how you handle clients that have lifting....