How to be a perfect client

[hippy-chick]

Thought I would put this in my next newsletter, but don't want to be too blunt or aggressive (like Kevin off apprentice).

so thought, perhaps 5 basic points on how to be a perfect client with a view of reminding clients that their are consequences to them not being perfect.

What would you put?

thinking along the lines of:

1. Always be on time (why not come 5-10 minutes early and relax before your treatment?)
2. Give at least 24 hours for cancellation (so appointment can be re-allocated).
3. ??????

 

[VHunter]

Ummmmmmmmmm tongue in cheek or polically correct/polite way of saying things?
:lol::lol::lol::lol:

how about
- please refrain from using your cell phone so that you can enjoy this relaxing time and not smudge your nails (OR take advantage of this time for some peace and quiet and turn off your cell phone)
- please trust me and give your hands over to me, and don't bother yourself with trying to 'help' me, I'm sure you didn't come for the thumb wrestling (sorry, couldn't resist this one above LOL)

It's 12:14am and I'm off to bed, but I'm sure I'll think up some others that are better tomorroiw LOL

:hug:

 

[Lynne Baker]

If you're happy with your treatment tell everyone, if you're unhappy with any aspect of it, tell me, and I'll do my utmost to put it right.

 

[tinkywinky]

Don't come in drunk, give rude comments, tell me how to do the treatment (when I am the therapist, not you) sorry I'm in a silly mood this morning. Not much help am I?

 

[tinkywinky]

way off topic, but just read what you said about Kevin off the apprentice. Have you noticed that girl is very good at analysing and calling other people. She needs to have a look at her own personality, as it ain't that good.

 

[CurlyQs]

Follow aftercare advice to extend the life of your enhancements.....
Book your next appt. within ---- wks. to avoid extra charges for breakages......

 

[hippy-chick]

If you're happy with your treatment tell everyone, if you're unhappy with any aspect of it, tell me, and I'll do my utmost to put it right.

really, really like that one Calla. that is soooooo number 3.

 

[nailzoo]

Even though it sounds like a nice idea, it also seems quite rude.

You can set salon policy once you get them in (and they are pleased with your service), then ...... in a friendly manner tell them face to face how you "prefer" them to do things.

It's one thing to say "why not arrive 10 minutes early"? But what if you are running 10 minutes late? ..... That will make them wait 20 minutes.

Why not both parties just be punctual?

Or better still communicate both ways ?.... Everyone ******* about clients being late, what about when therapists/technicians are running late?

 

[Bagpuss]

Have to be honest i ain't to keen on the idea either....

I have read it as a nail tech and thought...wouldnt it be fab to do this...

But then reading it as a client i think...Ummm...not sure i like it.

 

[tinkywinky]

True point nailzoo, I run late sometimes through no fault of my own i.e. British traffic, and find it so embarassing to turn up late!

 

[number1kitty]

that is a tough one!!!!! I am sitting on the fence to be honest!!!
whats your main reason for bringing it to their attention, are your clients regularly late and/or dont turn up.

I had similar problems and just introduced a cancellation charge and told them in my newsletter. As to the lateness of clients nailzoos hit it on the head. No ones perfect and we can all have childcare/car/traffic issues etc.

If I noticed certain clients were regularly late after a while I told them I had to cut down on their treatments, which works if they are having a facial etc, but a little more difficult if its a waxing treatment or a set of nails.

I go to a podiatrist every 4 weeks and he has a white board in his clinic that tells people how many clients have missed their appointment in the last month. It certainly makes you think! But least to say its a tad tacky!

What about doing it on both view points like saying clients arrive 5 minutes prior to app for a coffee and a review of the treatment and then say we aim to not run behind on treatments but where we have kept you waiting for X amount of minutes we will discount your treatment by x amount.

Then maybe with the cancellation say if they dont cancel in time you charge them 50% but if you have to cancel them then next appointment is half price.

I dont know if thats of any help, sorry if its not!

 

[hippy-chick]

I take all your views on board and will probably word it more as 'tips' rather than a list of points.

as the majority of clients are exceptionally well-behaved, I would be in danger of alienating them.

its just a shame that I've had a couple of people who ruin it by not turning up or cancelling 5 minutes before the treatment or turning up 6 months later with expired gift vouchers.

thanks guys, you are all great.:green: